Head of Aftersales

at  Inchcape

HELPFUL SKILLS AND QUALIFICATIONS

Don’t worry about ticking off every single skill here if you care about delivering great experiences as much as we do, we want to hear from you.

• Previous experience in managerial role in a customer-oriented department
• Ability to develop and monitor budgets
• Previous experience in a target driven role
• An understanding of marketing processes and development of pricing strategies
• Up to date knowledge of vehicle and consumer legislation, trade practices and FCA regulations and duties
• A customer focused approach
• Excellent communication skills – with ability to negotiate and influence

• Meet key performance indicators and targets for the service and parts departments
• Look for opportunities to increase efficiency of the Aftersales operation
• Take actions to sustain, retain and enhance levels of customer satisfaction, whilst sustaining profitability
• Work with your team to develop understanding and implementation of a customer focussed environment, setting clear targets for the team
• Respond promptly to any customer complaints and ensure timely and correct resolution
• Maintain rigorous control of costs, stock and budget
• Ensure warranty procedures are followed correctly to ensure prompt recovery of monies due