Head of Building Operations

at  English National Ballet

HEAD OF BUILDING OPERATIONS

Our purpose at English National Ballet is to bring world-class ballet to as many people as possible, wherever they are and whatever their means; we break down social barriers to bring dance to different communities and people of all ages.
As Head of Building Operations you will join a multi-cultural community, where you can contribute your talent and skills to support our purpose; we will provide you with the tools to thrive in a modern workplace where you will have the opportunity to develop and broaden your knowledge and skills. We foster a culture of continuous improvement, and we want to see you grow in your role. Joining the Building Operations team, you will look after logistics for the day-to-day activities at our home, the Mulryan Centre for Dance. Alongside the building’s regular activities, we also host a huge range of events and hires, including a show for last year’s London Fashion Week, rehearsals for many west-end shows, award ceremony rehearsals, product launches and filming.

As the Head of Building Operations you will focus on:

• The effective dayto-day management and running of ENB’s facilities at the Mulryan Centre for Dance. Leading the proactive and successful delivery of a welcoming, secure, efficient, clean, safe and comfortable environment for all users of the facilities, ensuring ENB delivers a high level of satisfaction and customer service to staff, clients and the public.
• Managing the building’s operating needs, working within an allocated budget, ensuring the facilities are optimised, use of the building is well coordinated, in good repair and maintenance.
• Supporting the strategic use of the facilities for sector support and leading on the delivery of regular and planned preventative maintenance, and projectmanaging any building capital projects.
• Stakeholder and relationship management with external suppliers through strategic contract management, and liaising with our freeholder, Ballymore Group.
• Leading and developing a small, specialized team, working collaboratively with all team members across the department.
• Supporting the Chief Operating Officer with ENB’s annual business planning process, including producing an annual business plan for building management within an affordable budget.
• Leading ENB’s environmental responsibility strategy.

Your main responsibilities as Head of Building Operations:

• Ensure that building security is managed and planned for at all times.
• Lead on the implementation of large and complex hires and oversee day-to-day hire logistics.
• Ensure optimum performance of the building through managing contracts to strategic aims, warranty management, pro-active improvements and managing the repair and maintenance programme.
• Project manage any building-related capital projects, including managing responsibility for capital repairs and maintenance, and troubleshooting any remaining MCD building project snags.
• Ensure compliance with all building and safety codes and legislation, insurance requirements, and user requirements (for example, safeguarding and access).
• Drive the provision of a safe working environment, working to develop and maintain a culture of safe working at the Mulryan Centre for Dance, adhering to the Company’s Health and Safety policies at all times.
• Lead on ENB’s environmental responsibility strategy.
• Produce an annual business plan for building management within an affordable budget, resulting in medium/long-term sustainability of building operations.
• Ensure the Building Operations team operate proactively, collaboratively and effectively to deliver a consistent and high-quality service to stakeholders.
• Build a positive culture to have a sustainable, fun and hardworking team of positive and friendly ambassadors for ENB.
• Lead, develop and manage direct reports, ensuring a high standard of work output, professional behaviour and resource management, planning and delivering appropriate levels of training for the team’s learning and development.
• Manage relevant teams to support optimum building operations, and work in partnership with other team heads to enable optimum use of the building.
• Proactively seek to improve processes, educate and support stakeholders, and increase efficiencies so that the building operations teams can create capacity to support the organisation’s strategic priorities.
• Remain up-to-date about best practice and current developments relevant to the role and the sector.
• Uphold the ENB values and principles of Equality, Diversity and Inclusion, respect, and dignity at work in all aspects of the role.