Head of Business Controls and Monitoring

at  Westpac Group

• Permanent opportunity to join Westpac’s Cash & Transactional Banking (CTB) Team!
• Full-Time role available, Sydney based and hybrid workingManage the operation of the Business Controls & Monitoring (BCM), consistent with Westpac’s Group-wide strategy

RESPONSIBILITIES INCLUDE:

• Supporting Cash & Transactional Banking LOB customer outcomes in line with frameworks, policies, laws, and regulations
• Reporting on CBT risk performance and governance to senior management and committees; escalating market-sensitive information per disclosure policy
• Developing, implementing, and monitoring the BCM village strategy
• Supporting or approving business decisions and significant programs
• Oversight of BCM design, key processes, and business governance
• Monitoring Group-wide program implementation within the BCM village
• Planning and prioritising investments for BCM village initiatives
• Leading and embedding BCM village culture, manage workforce, and oversee employee selection, remuneration, and training
• Managing risk, compliance, controls, and operational processes; supporting risk appetite approvals
• Overseeing business continuity and disaster recovery measures
• Oversight of data quality maintenance and safeguarding the proper storage and usage of data in the across CTBSupport the CTB LOB’s engagement with regulators and government

In this role, you will manage the operation of the BCM Team, consistent with Group-wide strategy, the Westpac Group Board Risk Appetite Statement, Group policies, applicable laws and regulations. Reporting to the Managing Director, Cash & Transactional Banking , you will be responsible for managing operational risk and compliance management across four key focus areas:

• Consumer Division’s cash and transactional banking products and services
• Business & Wealth Division’s cash and transactional banking products and services
• Business & Wealth Division’s Merchant Payments
• Business & Wealth Division’s Health point Claims products and services under the (a) Everyday Banking and (b) Merchant Acquiring value chain