Head of Business Operations-EMEA

at  BBC

Technology Systems & Delivery
Permanent - Full Time
London, GB, W12 7FA
BBC Studios Distribution
Job Closing Date: 11/10/2024

DISCLAIMER

This job description is a written statement of the essential characteristics of the job, with its principal accountabilities, incorporating a note of the skills, knowledge and experience required for a satisfactory level of performance. This is not intended to be a complete, detailed account of all aspects of the duties involved.

THE ROLE

This role is to be the point person for EMEA covering all operational aspects, for all Branded Services products & portfolio, including Linear (Channels, branded blocks) and Digital (FAST, Branded Players, VOD) activities & products and representing the EMEA business needs for operational planning & solutions development across Global Operations and other areas of BBC Studios.
Being the single contact (owner) in EMEA for Global Operations to liaise with on project management, program management, delivery tracking and ultimately representing the EMEA business requirements into other parts of BBC Studios.
Operate with a business performance outlook to drive improvements and deliver organizational solutions in how we are set up, and how we operate and execute to support our business growth plans and drive better performances

RESPONSIBILITIES

• Business Operations leader across EMEA to ensure the portfolio of products and supporting workflows are set up and appropriately maintained to maximise performance
• Single authoritative point of contact in and out of EMEA business areas (including our Regions) for Global Operations and other parts of BBC Studios (Compliance, Creative, Technology etc) to liaise with on Operational delivering organisational solutions aspects to operational challenges owning a prioritised list of asks, sized by business value for all EMEA branded services (channels and FAST)
• Work closely with the regions and business owners to understand their requirements that will drive maximum performance on existing products and workflows
• Help identify gaps across the wider organization (process, products, people) and be able to communicate these areas to both the business owners and Global Ops teams in order to prioritize and plan for process improvements and/or broader wholesale solutions
• Manage our existing operations & technology needs by being the voice representing EMEA into the rest of the BBCS business
• Working with Operations & Technology key stakeholders on a regular basis to understand their deliverables, roadmaps and priorities that have a direct impact on the EMEA business from an operations & performance basis
• Represents EMEA branded services on project steering groups, giving informed direction on decisions with impacts
• Accountable for holistically managing the program of new business work across EMEA, ensuring clarity and transparency of latest commercial plans/opportunities across EMEA for operational teams as well as ensuring project management is effectively employed to deliver individual initiatives.
• Work closely with the Project Management teams to ensure projects are scoped clearly for the business needs (at a holistic / 360 solutions level) and progress in a timely manner, remain on track and are being managed appropriately
• Constantly seeking improvements and make recommendations to the business for optimizing our product and process performance
• Be aware of short-term business needs (financial performance & targets) and the importance of longer-term planning and investment for growth