Head of Cards Utility

at  HSBC

Job description
Some careers shine brighter than others.
If you’re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.
Our Wealth and Personal Banking business supports millions of individuals, families, business owners, investors and entrepreneurs worldwide. We provide products and services that include current accounts, credit cards, personal loans and mortgages, as well as savings, investments, insurance and wealth management. We also have specialised relationship managers who support customers with bespoke requirements, including high net worth and ultra-high-net-worth clients.
UK Retail Banking is core in the successful delivery of the HBUK and WPB global strategy. UK Retail Banking has end to end Journey ownership for the most significant customer journeys in the UK, including Buying a Home, Unsecured Lending and Everyday Banking.

It has a pivotal role in Opening up a World of Opportunity through:

• Being the driving force for placing the customer at the centre of everything that we do
• Delivering best in class end to end journeys that allow all our customers to easily meet their financial needs
• Creating an environment where our people can perform at their best and build fulfilling careers
• Providing propositions that meet the needs of different customer groups in a fair exchange of value
• Managing complex risks effectively to enable sustainable growth

WPB UK has 20 million cards in circulation and is a huge scale multifaceted business. This is an exciting opportunity to make a real impact to our customers to ensure our journeys work and resolve issues quickly. Over our card estate we have dual schemes Mastercard and Visa which adds to intricacy of the management of our systems.
As an HSBC employee in the UK, you will have access to tailored professional development opportunities and a competitive pay and benefits package. This includes private healthcare for all UK-based employees, enhanced maternity and adoption pay and support when you return to work, and a contributory pension scheme with a generous employer contribution.

In this role you will:

• Lead the cards functions to ensure customer journeys operate effectively and efficiently
• Drive the operational elements of the card processes and journeys
• Play a pivotal role in bringing together various teams who are key in ensuring the cards journeys work but sit outside of the direct remit of WPB, such as Information Technology and Operations
• Own the risk oversight and the controls of the cards journey
• Provide inspirational leadership embedding the Retail Banking strategic ambitions and driving team engagement

Requirements

To be successful in this role you should meet the following requirements:

• Deep technical expert in Unsecured card management having previously led teams to deliver across a broad scorecard of customer and conduct
• Experience in setting strategic direction for an organistion, galvanizing stakeholders outside of direct line management and delivering across the matrix
• History of cards journey management
• Strong leadership skills and the ability to show thought leadership
• Excellent understanding of current and future regulatory environment

This role is based in Birmingham, Leeds, Chester, Sheffield or London.
Opening up a world of opportunity
Being open to different points of view is important for our business and the communities we serve. At HSBC, we’re dedicated to creating diverse and inclusive workplaces. Our recruitment processes are accessible to everyone - no matter their gender, ethnicity, disability, religion, sexual orientation, or age.
We take pride in being part of the Disability Confident Scheme. This helps make sure you can be interviewed fairly if you have a disability, long term health condition, or are neurodiverse.
If you’d like to apply for one of our roles and need adjustments made, please get in touch with our Recruitment Helpdesk:
Email: hsbc.recruitment@hsbc.com
Telephone: +44 207 832 8500

It has a pivotal role in Opening up a World of Opportunity through:

• Being the driving force for placing the customer at the centre of everything that we do
• Delivering best in class end to end journeys that allow all our customers to easily meet their financial needs
• Creating an environment where our people can perform at their best and build fulfilling careers
• Providing propositions that meet the needs of different customer groups in a fair exchange of value
• Managing complex risks effectively to enable sustainable growt

In this role you will:

• Lead the cards functions to ensure customer journeys operate effectively and efficiently
• Drive the operational elements of the card processes and journeys
• Play a pivotal role in bringing together various teams who are key in ensuring the cards journeys work but sit outside of the direct remit of WPB, such as Information Technology and Operations
• Own the risk oversight and the controls of the cards journey
• Provide inspirational leadership embedding the Retail Banking strategic ambitions and driving team engagemen

To be successful in this role you should meet the following requirements:

• Deep technical expert in Unsecured card management having previously led teams to deliver across a broad scorecard of customer and conduct
• Experience in setting strategic direction for an organistion, galvanizing stakeholders outside of direct line management and delivering across the matrix
• History of cards journey management
• Strong leadership skills and the ability to show thought leadership
• Excellent understanding of current and future regulatory environmen