Head of Centre - Property Management

at  Leaders Romans Group

Job Title: Head of Centre – Property Management
Location: Warrington
Brand: Leaders
Salary: up to £44,000 OTE
Hours: Monday to Thursday 9am to 6pm, Friday 9am to 5:30pm

Reporting to the Regional Manager/Director, Leaders are seeking a new Head of Centre within Property Management to join our dedicated and dynamic team based in Warrington. To be successful within this position, you will need to be a current Senior PM or Team Manager with experience within leading a team. You will oversee a team of Property Managers and Inventory Clerks, providing day-to-day support and ensuring the smooth running of the branch portfolio and working with the Regional to support strategic objectives.

Key Responsibilities:

• Providing support and guidance to a team of 6 in respect to the PM/PI function, their productivity and output.
• Conducting Morning Meetings
• Providing assistance with ongoing recruitment of PM/PI roles within the region.
• Providing support and guidance with the implementation of new legislation and
• Help investigate customer complaint and propose/undertake appropriate response.
• Help to co-ordinate and where possible provide training.
• Support the Property Management department through guidance and mentoring to achieve strategic objectives
• Support audits of property management departments in conjunction with branch audits.
• Ensuring that property management best practice is shared
• Checking Gas Daily to ensure process has been adhered to, having relevant conversations
• Monitoring teams overdue workflows, having relevant conversations
• Monitor the churn report, having relevant conversations.
• Identify possible opportunities to enhance level of service provided to both internal and external customers. Discuss with RPM and assume responsibility for implementation.
• Working on group projects or initiatives along with the RPM to ensure successful implementation.
• Direct line management responsibility in relation to Property management Team Leaders
• Responsibility to enforce strategic objectives
• Conducting Interviews
• Ensuring adequate cover in the department when it comes to holidays and days off
• Monitor workload of Team Leader and Property Managers, being aware of any issues that may affect staff morale
• To be the point of contact for the lettings/Branch managers to resolve issues with the property management team
• To be a point of contact for out of hours emergencies and to act in accordance with best judgement