Head of Cloud Operations

at  Intact Software

HEAD OF CLOUD OPERATIONS

Location: Ireland or the UK. Although remote work may be possible in qualified circumstances, this role calls for a commitment to spending at least three days per week at one of our main offices in Dundalk (Ireland) or Hemel Hempstead (UK). Occasional travels to other locations may be required.

ABOUT US

Intact Software is an ERP software powerhouse with sky-high growth aspirations based in the UK, Ireland and the USA, and are actively engaged in designing and developing the next-generation of cloud services to empower our perfect-fit ERP and Business Management Solutions.
In this context, we are in search of an ambitious technology professional to lead a team of cloud engineers in creating and supporting an integrated suite of operational tools. These tools will effectively manage the capacity, performance, and availability of Intact’s production services across diverse cloud environments.

Reporting to the Chief Transformation Officer, the Head of Cloud Operations is charged with instantiating a new paradigm for designing, deploying and supporting cloud infrastructure services that underlie Intact’s products portfolio.
While the person’s technical capabilities are extremely important, the ideal candidate must have an “emotional quotient” commensurate with the requirement to effectively manage tremendous change at all levels of the organisation and cultivate an environment of trust.
The specific technical responsibilities of this position involve designing, building, and deploying an integrated suite of operational tools to manage the capacity, performance, availability, and cost of our production services across diverse cloud environments. He or she will be accountable for developing processes and toolsets needed to support the audit/compliance needs of applications and will work to provide Tier 3 technical support for advanced troubleshooting.