Head of Commercial

at  Horniman Museum and Gardens

Posted: 11/10/2024 10:10
Start Date: Not Available
Salary: £50-55K
Location: Horniman Museum and Gardens, Forest Hill
Level: Management
Deadline: 04/11/2024 10:00
Hours: 37.5
Benefits: See “Working for Us” on the Home menu
Job Type: Full time
Job title and reference: Head of Commercial
Salary range: £50-55K
Hours of work: Full time 37.5 hour week, Monday-Friday with evening/weekend working as required
The Horniman Museum and Gardens is a unique attraction in south east London where world cultures and the natural world are brought together for everyone to enjoy. The Museum holds internationally important collections of anthropology and musical instruments, as well as a popular natural history gallery and Aquarium. The 16 acres of beautiful Gardens feature a tropical Butterfly House and offer stunning views across London. The Horniman is the holder of the prestigious Art Fund Museum of the Year 2022.
The Horniman’s mission is to connect us all with global cultures and the natural environment, encouraging us to shape a positive future for the world we all share. We are looking for a Head of Commercial to play a key role in maximising our income generation streams in order to support this mission, leading day-to-day operations across retail, catering and ticket sales. You will also have the wider responsibility of proposing and developing new business opportunities, working closely with the Venue Hire and Programming and Visitor Experience teams. A key project for the role is managing the delivery of a new children’s café as part of our ambitious Nature + Love capital project.
You will have a proven track record in commercial management and experience of all aspects of retail and catering operations, ideally gained in a visitor attraction setting. You will have experience of driving income through innovation and the development of partnerships and have solid financial commercial experience in budgeting and forecasting. The role reports to and works closely with the Director of Audiences and Income and leads a busy, dedicated and talented team. You will be an inspiring, collaborative and supportive line manager with experience of management reporting and working effectively with customer relationship management and box office systems.
You will have an empathy for and interest in the Horniman’s mission, collections and programme alongside a passion for the transformational impact arts, culture and nature can have on people’s lives.
To apply visit our website: www.horniman.ac.uk/about/jobs
The closing date for completed applications is 10am on Monday 04 November 2024. Interviews will be held 20 – 22 November 2024.
The Horniman is an equal opportunities employer, and we value and celebrate diversity. We want to better represent the communities in which we work but recognise that there is still much work to do in this area. We welcome and encourage all applicants and particularly encourage you to apply if you are from a community that is often disadvantaged by society or an ethnically diverse background.

JOB DESCRIPTION

Job title Head of Commercial
Reports to Director, Audiences & Income (AI)
Line manages Retail & Admissions Team Leaders; Ticketing and CRM Coordinator; Commercial Coordinator; Merchandise Assistant
Hours of work 37.5 hour week, Monday-Friday with regular evening/weekend working as required
Location Horniman Museum and Gardens, London Road site

SECTION DESCRIPTION

The Communications and Income Generation Directorate (CIG) is one of four Directorates at the Horniman and comprises commercial and admissions; digital; event programming; fundraising; marketing, communications and audience insight; membership; and visitor experience activities.

EDUCATION/QUALIFICATIONS

• N/A

SKILLS AND ABILITIES

• Effective written and verbal communication skills (E)
• Good interpersonal skills with the ability to build effective professional relationships with staff and contacts at all levels (E)
• Able to develop strategies and plans and implement them (E)
• Effective line manager and able to work collaboratively as part of a team (E)
• Sound business sense, innovative and entrepreneurial, able to propose new ideas and achievable targets, and inspire others to work towards them (E)
• Strong supplier management and negotiation skills (E)
• Committed to meeting the needs of the visitor (E)
• Strong finance skills with the ability to budget, forecast and set targets effectively (E)
• Strong IT skills with experience of using EPOS systems including for management reporting purposes (D)
• Project management skills (D)

Personal attributes

• An empathy with the Horniman mission and an interest in its exhibitions, collections, activities and events
• Commitment to equality and diversity
• Willingness to work flexibly to achieve corporate objectives
• Commitment to own learning and professional development

MAIN PURPOSE OF JOB

The post holder is responsible for proposing and implementing the Horniman’s commercial strategy and leading day-to-day operations across the core income streams of admissions, retail, catering with oversight of venue hire. The role also has a wider responsibility across the organisation to propose and develop new commercial streams ensuring they are based on sound financial planning and market understanding, and support the Horniman’s mission, brand and Reset Agenda, through effective liaison with relevant colleagues and the Horniman Enterprises Board (HME). The other main areas of responsibility are the oversight of our customer relationship management (CRM) and box office system and leadership of the Retail & Admissions Team.

GENERAL RESPONSIBILITIES

• Act in a professional manner and uphold the Horniman’s Code of Conduct
• Follow and promote safe systems of work and observe health and safety regulations
• Undertake other duties commensurate with the level of responsibility and expertise as may be required
  Job activities may vary and evolve over time to meet business needs.