Head of Communications and Engagement

at  NHS South East London Integrated Care Board

The Head of Communications and Engagement is a pivotal role within the SEL ICB, responsible for leading the delivery of the Communications & Engagement (C&E) strategy across two boroughs in south east London. The postholder will serve as the first point of contact for all strategic communications and engagement advice in their boroughs, ensuring the effective implementation of local care partnership plans and SEL ICB priorities. This role involves close collaboration with stakeholders, managing public relations, and ensuring compliance with statutory duties to engage with local communities.

QUALIFICATIONS AND EXPERIENCE:

• Proven experience in a senior communications and engagement role, preferably within the healthcare sector or public service.
• Strong leadership and management skills, with experience in leading teams and managing complex projects.
• Excellent communication skills, both written and verbal, with the ability to present information clearly to a range of audiences.
• Experience in stakeholder management and building relationships with diverse groups, including marginalized communities.
• Strong analytical and problem-solving skills, with the ability to make informed decisions under pressure.
  This is an exciting opportunity to make a significant impact on the health and wellbeing of communities in south east London. You will be at the forefront of delivering high-quality communications and engagement strategies, working with a dedicated team to ensure that the voices of local residents are heard and acted upon

• Strategic leadership: Lead the delivery of the SEL ICB C&E strategy across two boroughs, embedding the approach at the local level while ensuring alignment with the broader south east London C&E team.
• Reputation management: Proactively manage the reputation of the ICB, ICS, and local NHS through strategic communications and engagement activities, including crisis management and media relations.
• Stakeholder engagement: Build and maintain strong relationships with key stakeholders, including Healthwatch, voluntary, and community sector teams. Ensure that all engagement activities are inclusive and address the needs of marginalised and under-served communities.
• Programme support: Provide expert advice on strategic communications and engagement for Local Care Partnerships (LCPs). Oversee the development, implementation, and evaluation of borough-wide engagement plans and campaigns.
• Team leadership: Lead and manage the communications and engagement team within the two boroughs, providing guidance, leadership, and performance management. Foster a culture of collaboration and continuous improvement.
• Project management: Manage the production and distribution of high-quality communication materials, ensuring consistency with the SEL ICB brand. Oversee the delivery of engagement activities, including events, publications, and digital content.
  The south east London Integrated Care Board (SEL ICB) is dedicated to improving the health and wellbeing of communities across London. We work collaboratively with local care partnerships, health, social care providers, and the voluntary sector to ensure that residents receive high-quality, accessible services tailored to their needs. We are seeking a dynamic and experienced Head of Communications and Engagement to lead our work in Bromley and Lewisham.
  Please see attached a Job description and Person Specification for this role with key duties and responsibilities.