Head of Complex Care

at  We Change Lives

Job Title: Head of Complex Care
Pay Details: Annual Salary £60-£65K
Hours: 40 Hours per week
Location: North west & Midlands
Responsible to: Deputy CEO
Responsible for: Cohort of Service Managers and Organisational Clinical and Quality Standards

JOB SUMMARY

At We Change Lives, we are looking for an exceptional Head of Complex Care to lead our clinical and quality standards across our Acquired Brain Injury (ABI) services. In this pivotal role, you will ensure that the highest standards of care are delivered to individuals with complex care needs. Working closely with our central management team, you will oversee the development of clinical roles and manage the delivery of services that improve the health and wellbeing of those we support.
As the Head of Complex Care, you will be responsible for providing skilled leadership, engaging with stakeholders and health professionals to promote best practice in care. You will monitor service quality, ensure compliance with legal frameworks, and create a culture of continuous improvement throughout our organisation.
This role requires regular travel across the North West and Midlands, where you will provide onsite leadership and support to our services. You will collaborate with service managers to ensure that all aspects of care align with our core values, making a meaningful difference in the lives of the people we support.
To take a lead role in managing the clinical standards across a growing organisation to ensure industry leading standards, working in partnership with other Central Managers to ensure the delivery of high standards of quality in the support we provide.
To be accountable for the development of clinical roles and the delivery of complex care across the organisation through skilled leadership, stakeholder relationships and health professional engagement to improve the health and wellbeing of the people we support, Within this responsibility seek and obtain necessary nursing skills to lead a team in best practice of nursing standards.
To deliver and sustain high standards of service quality, achieving a reputation for excellence through the practice of our ‘WCL’ values.
In order to deliver the role, travel to designated services to deliver onsite leadership and monitoring.
This is a fantastic opportunity for someone with strong clinical and leadership experience who is passionate about driving excellence in complex care.

DATA PROTECTION

Respect the confidentiality of information in line with the requirements of the Data Protection Act 2018 and the organisations ISO27001 accreditation. This includes, if required to do so, obtain, process and/or use information held on a computer in a fair and lawful way, to hold data only for the specified registered purposes and to use or disclose data only to authorised persons or organisations as instructed.

• Take lead responsibility in Data Protection for the services you are responsible for.
• This list of duties and responsibilities is by not exhaustive, and the post holder may be required to undertake other relevant and appropriate duties as reasonably required.
• This job description is subject to regular review and appropriate modification.

QUALIFICATIONS

• Registered Nurse
• Relevant management qualification and 5 years’ experience in a management position
• Evidence of personal development
• Preference in Health and Social Care environment

EXPERIENCE

• Assistance in Coordinating the development of colleagues
• Managing Performance
• 5 years’ Nursing Experience
• 5 years management Experience
• Proven experience in clinical leadership of a social or health setting.
• Supporting colleagues through change
• Supporting the development of a service

TECHNICAL SKILLS

• Skilled in the recruitment, selection and retention of colleagues
• Knowledge of the Care Standards Act and Health and Safety legislation
• Ability to conduct audits
• An understanding of Service Delivery for LD, MH and ABI
• Nursing Standards
• An understanding of Service Delivery for Older person and EMI.
• Knowledge of the Restraint Reduction Network standards, 2019

Respect the confidentiality of information in line with the requirements of the Data Protection Act 2018 and the organisations ISO27001 accreditation. This includes, if required to do so, obtain, process and/or use information held on a computer in a fair and lawful way, to hold data only for the specified registered purposes and to use or disclose data only to authorised persons or organisations as instructed.

• Take lead responsibility in Data Protection for the services you are responsible for.
• This list of duties and responsibilities is by not exhaustive, and the post holder may be required to undertake other relevant and appropriate duties as reasonably required.
• This job description is subject to regular review and appropriate modification