Head of Consumer Product and UX

at  Sector Alarm Norway

Location - Malaga region (Spain) or Oslo (Norway). Hybrid work
Do you want to be a part of a dynamic company that provides people with safety in their homes? We are looking for a Head of Consumer Product and UX! This is a strategic role that fully owns our consumer-facing hardware and software product and UX. It is a permanent, full-time position reporting to the Chief Architect and Data.

QUALIFICATIONS

• Bachelor’s degree in Engineering, Design, or related technical field.
• Proficient in spoken and written English.
• 8+ years of experience in UX design and product management, with a focus on consumer-facing products.
• Proven track record of successfully leading and managing UX and product teams.
• Experience with successfully implementing product discovery frameworks.
• Experience in hardware product management including a good knowledge of IoT components, component assessment/testing, and writing vendor RFPs.
• Valid work permit in the EU.

• Own our smart alarm system offering across markets including deciding on hardware components to include, vendors, and key strategies such as buy vs build in house.
• Make our mobile app world class by enabling advanced automations and top customer care, including through LLM-powered chatbot.
• Develop and execute a product strategy driven by qualitative and quantitative insights.
• Lead and mentor a team of 3 designers and 3 product managers/owners.
• Collaborate with senior leadership and business stakeholders to align product strategy with business goals.
• Oversee the entire product lifecycle from ideation to launch and beyond.
• Drive the adoption of modern product discovery techniques (e.g. Sillicon valley group product framework) to translate business requirements and customer feedback into a product roadmap, with a well-articulated prioritization rationale.
• Own product roadmaps, prioritize features, and manage product backlogs.
• Ensure products are delivered on time, within scope, and within budget.
• Write PRDs to articulate use cases, UI/UX design specifications, technical requirements, and acceptance criteria.
• Conduct product reviews and coordinate pilot launches.
• Lead the design and user experience efforts for the consumer app and smart alarm system.
• Conduct user research, usability testing, and gather feedback to inform design decisions.
• Create wireframes, prototypes, and high-fidelity designs that align with user needs and business goals.
• Work closely with cross-functional teams including engineering, sales and marketing.
• Communicate product vision, strategy, and progress to business stakeholders and countries.
• Collaborate with Marketing to ensure the product vision is adequately communicated.
• Foster a collaborative and innovative environment within the team.
• Stay up to date with new technology trends such as AI and best practices in UX design and product management.
• Implement data-driven approaches to measure and improve user satisfaction and engagement.
• Stay up to data with new development in the IoT and smart homes market/space.