Head of CSP Performance

at  iCare External

• Join icare’s Strategic Partnering and Performance Team
• Permanent Role, hybrid working environment based in Newcastle/Sydney
• Very competitive salary on offer

ABOUT THE ROLE

Works closely with key third party providers and icare teams to focus on and facilitate ongoing improvement in performance of the Workers Compensation schemes through analysis of the performance, identify opportunities for performance uplift and operationalises recommendations to embed ongoing improvement to both TMF and NI scheme performance.
Works with a range of internal and external stakeholders to assess and prioritise operational initiatives to enable the uplift of individual Claims Service Provider (CSP) efficiency or performance.
This role works across workers compensation (TMF and NI), collaborating with the Heads of Partnering and Performance to drive effective CSP performance outcome

DUTIES

It’s an exciting time at icare where no two days are the same; as Head of CSP Performance, you will:

• Monitor and mitigate scheme performance risks and manage CSP actions, and remediation plans across NI and TMF schemes (program, technology, legislation, standards of practice, etc).
• Enable implementation of the commercial and contractual obligations including legal and legislative uplifts to the WC contractual requirements.
• Review and execute medical providers and allied health strategies and performance outcomes
• Consult and engage within icare to support the General Manager Strategic Partnering and Performance in the delivery and execution of the CSP performance management and uplift
• Enable and support our CSPs to maximise performance and the experience of Those we Serve.
• Support performance monitoring across workers compensation scheme to identify key trends and drive ongoing performance improvement.
• Oversee CSP obligations and embed performance improvement across the WC schemes.
• Build strategies to improve performance in the scheme for medical providers, allied health and medical health outcomes
• Analyses external factors that impact the workers compensation schemes inclusive of: emerging social, environmental, other jurisdiction, and stakeholder issues.
• Lead, develop and mentor a core performance team to work productively and collaboratively with CSPs to achieve business requirements, corporate objectives and stakeholder expectations.
• Makes decisions that have impact on the Accounts and Performance component of the NI and TMF scheme’s, within the delegation as per the icare and CSP contract.
• Escalate/manage risks in accordance with icare policy and New South Wales Public Service expectations.