Head of Customer Operations Ireland

at  PHOENIX group

Job Title : Head of Customer Operations Ireland
Job Type : Permanent
You will be joining at an exciting time where we are entering into a period of strategic change and ambitious growth across Ireland, UK & Europe. The Customer Operations team will be at the heart of this change and so you will be part of one of the Company’s most high-profile transformation programs of its’ history. This is an exciting opportunity to make your mark and lead a strong, high performing team through change and impact our customers in significant ways. This is a CF-1 and CF-2 role under the Central Bank of Ireland’s Fitness & Probity regime.

• We have an incredible opportunity to join us here at Phoenix Group as Head of Customer Services during a period of ambitious growth and transformational change in our Irish business Play a key role in shaping and delivering the strategy, direction and priorities for Customer Services Ireland, ensuring this achieves operational targets for turnaround and quality.
• Plan, manage, implement and review change initiatives effectively to improve departmental performance.
• Create an environment of continuous improvement and actively encourage this to be a core to ways of working.
• Develop and manage cross-divisional internal relationships to create a strong network to support the achievement of business objectives.
• Support and develop the Customer Service management team.
• Recruit, manage, coach and develop to create a skilled team to ensure that service levels are met.