Head of Customer Remediations Financial Crimes

at  Wells Fargo

PAY RANGE

Reflected is the base pay range offered for this position. Pay may vary depending on factors including but not limited to achievements, skills, experience, or work location. The range listed is just one component of the compensation package offered to candidates.
$144,400.00 - $300,000.00

APPLICANTS WITH DISABILITIES

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo .

WELLS FARGO RECRUITMENT AND HIRING REQUIREMENTS:

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.
b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process

Required Qualifications:

• 8+ years of Business Execution, Implementation, or Strategic Planning experience, including Management experience, or equivalent experience demonstrated through one or a combination of the following: work experience, training, military experience, education
• 4+ years of management experienc

Desired Qualifications:

• 7+ years of management and strategic planning experience in a large financial services organization (100+ reports)
• 5+ years of financial crimes experience with AML/BSA regulations
• Experience managing managers
• Experience building and leading large teams across multiple locations
• 8+ years of change management experience
• Experience working with Second Line of Defense (LOD) Risk organizations and front lines of business to improve the risk management function related to customer onboarding activities
• Experience interacting with federal regulators and managing regulatory reporting requirements with direct accountability for a regulatory function
• Customer Remediations experience
• Reporting and data analysis experience
• Knowledge and understanding of database querying and ad hoc reporting results using SQL or similar querying methods
• Effective relationship management and the ability to influence and create an environment that fosters collaboration and credible challenge across multiple levels of the organization
• Exceptional track record of driving organizational change, developing innovative solutions, and delivering results
• Ability to translate complex technical concepts so that they are clearly understood in support of sound decisions
• Strong communication skills, both verbal and written; effective in communication across variety of audiences and constituencies, including executive management
• Superb collaboration skills across multiple levels and functions with demonstrated success through decision making and in gaining alignment
• Ability to balance multiple projects simultaneousl

Wells Fargo is seeking a Head of Customer Remediation in Financial Crimes Operations who will execute on a portfolio of identified gaps and improvements with respect to existing customers due diligence processes and experience. This role is multi-disciplinary and will include designing an approach for multiple remediations over a multi-year period, identifying the correct strategic consulting partner(s) and tools for remediations, and developing our strategy for a repeatable remediation playbook that is both flexible and highly effective. Learn more about the career areas and business divisions at wellsfargojobs.com .
Responsibilities will include guiding or building data analytics to identify in-scope populations, socializing with key business partners, and executing multiple remediations in parallel while reporting to leadership on progress, challenges, and leading discussions with recommended options for all required decisions. To ensure our multiple priority commitments are met, the Customer Remediation team will be charged with creating and delivering a strategy for uplifting global KYC data for multiple millions of customers and their related parties while partnering with leadership across the global Chief Operating Office and all Lines of Businesses.
This role is also known as a Business Execution Director.

In this role, you will:

• Create the strategy for large-scale remediations including the selection of a strategic partner(s) and strategic technology and the end-to-end requirements for both
• Build and drive a repeatable and flexible process to deliver results with both urgency and accuracy
• Develop appropriate checks and balances to ensure high quality, minimal errors, and re-work
• Track and communicate progress, accomplishments, risks and issues with leadership and stakeholders
• Drive productive discussions to resolve issues and facilitate critical decisions with the Chief Operating Office and line of business leadership
• Inspect key phases of each remediation for soundness and achievability: evaluate the gap and approach, ensure in-scope population accuracy, validate stakeholders and decision makers, approve remediation actions and changes, manage the customer experience and relationship manager expectations where applicable, validate results through appropriate assurance processes partnering with Quality Control, Quality Assurance, and data quality
• Contribute to the Financial Crimes Operations leadership team agenda and strategy; work with peers in Financial Crimes as well as Strategy/Transformation, Operational Change, and Business Management to advance our goals
• Manage and develop multiple business functional areas with focus on implementing and delivering long-term strategies, policies, and process advancements for cross-functional stakeholders, and internal and external partners associated with the area of Business Execution or who are affected by its outcomes
• Identify Business Execution opportunities and strategies for process improvement and risk control development over the long-term to ensure operational excellence and process efficiency
• Lead Business Execution team for assigned initiatives ensuring solutions are designed, integrated, and controlled to improve effectiveness, limit risk exposure, and create efficiencies as appropriate
• Interpret and develop a range of policies and procedures for long-range and fundamental retooling of perspective, approach, culture, quality, relationships, operations, and capabilities
• Collaborate and influence functional management to obtain resources, influence outcomes, address conflict, and ensure alignment with Wells Fargo strategies or policies and business line objectives
• Manage allocation of people and financial resources for Business Execution
• Develop and guide a culture of talent development to meet business objectives and strategy

Required Qualifications:

• 8+ years of Business Execution, Implementation, or Strategic Planning experience, including Management experience, or equivalent experience demonstrated through one or a combination of the following: work experience, training, military experience, education
• 4+ years of management experience

Desired Qualifications:

• 7+ years of management and strategic planning experience in a large financial services organization (100+ reports)
• 5+ years of financial crimes experience with AML/BSA regulations
• Experience managing managers
• Experience building and leading large teams across multiple locations
• 8+ years of change management experience
• Experience working with Second Line of Defense (LOD) Risk organizations and front lines of business to improve the risk management function related to customer onboarding activities
• Experience interacting with federal regulators and managing regulatory reporting requirements with direct accountability for a regulatory function
• Customer Remediations experience
• Reporting and data analysis experience
• Knowledge and understanding of database querying and ad hoc reporting results using SQL or similar querying methods
• Effective relationship management and the ability to influence and create an environment that fosters collaboration and credible challenge across multiple levels of the organization
• Exceptional track record of driving organizational change, developing innovative solutions, and delivering results
• Ability to translate complex technical concepts so that they are clearly understood in support of sound decisions
• Strong communication skills, both verbal and written; effective in communication across variety of audiences and constituencies, including executive management
• Superb collaboration skills across multiple levels and functions with demonstrated success through decision making and in gaining alignment
• Ability to balance multiple projects simultaneously

Job Expectations:

• Ability to travel up to 10% of the time.
• This position offers a hybrid work schedule.
• This position is not eligible for a Visa sponsorship.

Locations:

• 8505 IBM Dr Charlotte, North Carolina 28262
• 150 E 42nd St New York, New York 10017