Head of Customer Service

at  DHL

We know each employee’s individual contributions make us the #1 Express Delivery and Logistics Company in the world.
DHL Express Finland is looking for an active and energeticHead of Customer Service to join us on our continuous path of success. As the Head of CS you will be part of the Senior Management Team and report to the Managing Director. Our office is located at Vantaa, Tullimiehentie 10.
As the Head of CS you will be responsible to manage the country Customer Service function in accordance with regional and country strategic priorities to ensure best in class service to our customers. You are expected to actively influence, drive and develop all customer service related areas on a strategic and tactical level and with your leadership shape and support the Customer Service team. In the role you are also expected to be an active member of the Senior Management Team and participate in decisions shaping the course and future of DHL Express in Finland.
Driving the transformation and change of CS to maximize the capability of our people at all levels of the organization and to ensure our services to customers are delivered so that we remain the Provider of Choice and a Great Place to Work for All.
You will be executing our Focus strategy, actively contribute towards company’s and own function’s development where our motivated and engaged people drive growth and quality. You are responsible to direct and drive operational plans, KPIs and budgets to achieve targeted results. You are actively participating and contributing to the Senior Management Team’s work and agenda with high focus and required attention for the joint success of the organization in addition to other role related tasks assigned by Country Manager / Regional Line Manager.

What we offer:

• competitive salary and wide employee benefits
• workplace where physical and emotional safety are high on the agenda
• company where sustainability and social responsibility are core of our doings
• global corporation’s excellent training and development portfolio to support your personal growth and continuous improvement
• impactful work where you can create new and co-develop old with our customers
• dynamic and constantly evolving work environment with possibility to work in the world most international company – over 220 countries and over 115000 colleagues
• company who is rated among TOP 3 companies worldwide by its own employees in Great Place to Work survey year after year

What we expect:

• 21stcentury leader who shares the values and vision of DHL
• Masters degree from applicable area
• Proven Customer Service Expertise: 5+ years of experience in the field
• Language Requirements: fluent English in addition to Finnish
• Respect and Results Driven
• Demonstrated leadership ability to work as part of senior management team
• Data driven insights
• Great communication skills
• High energy and a strong focus on delivering results

The right person for this role has a passion is Insanely Customer Centric, demonstrates a leadership style that builds trust and is fascinated by innovation.
Fired Up to join us in very exciting role in the world’s most international company and the No. 1 World’s Best Workplace™ 2022 by Great Place to Work and Fortune Magazine? Please submit your application and CV via Job Watch. Application period ends 8.9.2024.
Managing Director Oktay Nuri is happy to answer your questions at +358 40500 1617 or oktay.nuri@dhl.com.

Please refer the Job description for details