Head of Customer Success (f/m/d) - german speaking

at  Plancraft GmbH

Your chance with us!
Digitizing contractor companies? We love it.
We are plancraft - and we are passionate about revolutionizing the craft & construction industry with our straightforward software. Our vision is nothing less than to become Europe’s number one contractor operating system. With the backing of Europe’s top investors, we provide a leading SaaS solution that simplifies the management and operations in crafts businesses. On our mission we are always guided by our values: being #stoked about what we do, achieving things #together as a team and being #downttoearth.
Your mission!
As the Head of Customer Success (f/m/d) at plancraft, you play a crucial role in scaling the company to become the #1 craftsmen software in Europe. You face three major challenges:
1. Continuously building and developing our strong Customer Success team.
2. Ensuring all decisions are data-driven, working in close collaboration with our Revenue Operations team.
3. Working closely with the Product team to ensure they have a deep understanding of customer experiences and issues, enabling the development of practical solutions.