Head of Customer Success

at  Mindworking

JOB SUMMARY

We are looking for a Head of Customer Success with experience in B2B SaaS solutions.
Do you have experience and success in ensuring customers are happy, being cared for and maximising their ROI in a B2B SaaS environment?
Reporting to the General Manager, you will be responsible for developing and implementing customer success strategies and maintaining our strong customer relationships.

Your overall goals are to expand Mindworking’s market share, consolidate cooperation and relationships with existing customers and, not least, lead Mindworking’s Customer Success team:

• Selling to and counselling current and potential customers in the Danish market
• Develop and maintain strong relationships with existing customers
• Develop and execute customer success strategies, including relevant market segmentation, and implement customer-specific plans and activities
• Managing, coaching and developing the department’s employees
• Continuously improve processes, concepts, processes and tools in the department to achieve better results
• Set and achieve customer success targets, prepare budgets and forecasts and monitor performance to ensure results and predictability
• Provide regular reporting and forecasting to the Danish management team as well as international group management