Head of Customer Success Revenue Operations

at  Intuit

OVERVIEW

Intuit is a global platform company that is on a mission to power prosperity around the world for consumers, small businesses and the self-employed. Across our four leading brands – Turbo Tax, Credit Karma, QuickBooks, and Mailchimp – Intuit serves over 100M customers and is one of the few companies in the world to have both a thriving consumer and small business ecosystem. Intuit is known for its innovation track record, customer centricity, and its consistent recognition as a top place to work.
Mailchimp solves one of the largest challenges small businesses face – getting customers. For two-thirds of small businesses, finding new customers is their biggest obstacle and over 25% struggle to retain existing ones. 13M businesses use Mailchimp to grow their business, and the combination of QuickBooks and Mailchimp will enable the next horizon of transformative innovation. Through the combined offering, small businesses will be able to grow and manage their business with one platform, enabling Mailchimp to offer unparalleled performance to its customers.
We’re looking for an exceptional leader to join our Revenue Operations team, which is designed to drive revenue growth and operational effectiveness across the GTM customer facing teams at Mailchimp (e.g. Sales, Onboarding, Customer Success, Product Support, International, and Partnerships). This Group Manager will be responsible for driving customer growth in partnerships with leaders in our sales organization. In this role, you will establish top priorities for our Customer Success team, design experimentation plans to test hypotheses, partner with Analytics to track and analyze results, and act as an overall drive to execute against growth objectives. We’re seeking individuals who thrive in a dynamic work environment, who will bring innovative ways of delivering Revenue growth and improve the Customer Success Metrics. A successful candidate will be adept at partnering cross-functionally, influencing others with data, and have strong communication skills to develop presentations and share executive progress updates surfacing the biggest risks and opportunities

Please refer the Job description for details