Head of Customer Value Delivery

at  Mercell

WORKING AT MERCELL

At Mercell, we’re on a mission to revolutionize public procurement, making it accessible and effortless for everyone involved. Imagine a world where public buyers and visionary suppliers come together seamlessly to make a great deal easier and shape the future. That’s what we’re all about.
With a dynamic culture built on continuous growth, trust, and collaboration, Mercell offers an environment where your talents can thrive. You will be part of an international environment with ambitious and dedicated colleagues who are passionate about what they do and supported to be themselves.

REQUIRED QUALIFICATIONS

• Experience in leading teams
• Experience in IT implementations, services, project management and other one off activities
• Fluent in English and at least one of these additional languages: Norwegian, Swedish, Danish and/or Dutch.

PREFERRED QUALIFICATIONS

• Experience leading teams across multiple countries
• Experience in a similar role in either a PE owned or larger company with complex needs
  Start date: As soon as possible
  Duration: Full time
  Workplace type: Hybrid remote
  Location: Utrecht, Copenhagen, Stockholm or Oslo
  Application Deadline: 30.11.2024. However, do not wait to submit your application - we will read applications and talk to potential candidates as we receive them.

HAS THIS SPARKED YOUR INTEREST?

Then we can’t wait to have you join our mission and looking forward to receiving your application!
If you have questions for this position, we are happy to chat with you. Please reach out to Maartje Rietsema - Group Director Customer Value Delivery
Email: maartje.rietsema@mercell.com
We may carry out background checks on applicants to verify information that appears on CVs and other documentation. This background check is carried out by an external party and is not carried out without the consent of the applicant. Current applicants will receive further information about this

CORE RESPONSIBILITIES

• Team Leadership & Performance Management:

Lead and develop a team of Service Delivery Specialists across four countries, ensuring high-quality service delivery and a customer-centric approach.

• Financial Control & Reporting:

Manage project budgets, ensure financial alignment with company goals, and provide detailed reporting on financial performance and resource utilization.

• Pipeline & Resource Management:

Oversee project pipelines, allocate resources efficiently, and use data-driven insights for capacity planning and staffing adjustments.

• Project Management & Methodology Improvement:

Continuously enhance project management processes, implement best practices, and ensure consistent, efficient delivery.

• Quality Control & Continuous Improvement:

Establish quality control measures, review outcomes regularly, and drive initiatives to improve both customer satisfaction and team performance.

We see the following qualities as important to thrive and evolve in this role:

• Strong leadership
• Collaborative and positive mindset and approach
• Structured and precise
• Enthusiastic and convincin