Head of Department - Residential Sales

at  Savills

TEAM OVERVIEW

Savills culture is one of trust and respect, teamwork and collaboration. Our teams and our clients benefit when we work together, listening to and learning from each other.
Above all, we value the motivation and commitment of our people.

SKILLS, KNOWLEDGE AND EXPERIENCE

People management and leadership experience, able to evidence:

• Leading by example: the successful candidate will demonstrate a willingness to get involved in all aspects of the role in collaboration with the team
• Proven ability to develop skills and enable personal and professional growth of individuals
• Able to delegate effectively for maximum results
• A motivator, able to create successful team working and individual performance and engagement
• Experience in successful conflict management and performance management
• A proven track record of establishing and consistently growing an Estate Agency business
• Self-motivated and ambitious

Skills and Knowledge:

• The successful candidate must be data fluent. You will be required to analyse and make inferences from data to inform your business strategy, to re-enforce and increase positive business outcomes
• Record of winning business and exceeding targets
• Exceptional verbal and written communication skills
• Excellent proven pitch winning success
• Ability to influence and quickly build rapport and long standing relationships
• Entrepreneurial – ability to spot opportunities
• A consummate brand ambassador.

ROLE OVERVIEW

We’re looking for an experienced property professional to manage and grow an established sales department, focussing on properties up to the value of £3m.
This position will involve pitching for new business and selling property in equal measure.
You’ll ensure that sales targets and values are met by motivating the team and developing strong relationships to build on the existing success of the office.

KEY RESPONSIBILITIES OF THE ROLE

People Leadership:

• To set clear objectives in line with company/divisional/team strategy and to measure performance against these
• To conduct regular 121s, hold team meetings and complete thorough probationary, interim and annual appraisals as per company guidelines
• To support team members in career development via training (to ensure high skill levels both technically & behaviourally), coaching, mentoring and the promotion and succession/talent processes
• To adhere to all company processes with regard to people management and to role model professional behaviours at all times
• To ensure recruitment is completed professionally and in line with team/divisional/company goals, thinking strategically about future needs and in line with our diversity goals.

Key Responsibilities:

• Business development: working with the wider team and our Hive Client Services department, you’ll ensure that we are servicing our database effectively, to ensure that all business opportunities are realised. You’ll also be responsible for driving new business, increasing market share and fees generated
• Seek to build the ‘best-in-class’ sales business by using and developing contacts and creating new opportunities
• An established personal network of reliable, business relationships withing the Chelsea market is essential
• Successfully pitch for and win business
• Personally drive the sales process, seeing sales through from the pitch to completion
• Generate and carry out viewings with prospective purchasers
• Liaise with the existing sales team to ensure the smooth sales of all properties by accurately managing the Reapit and other IT systems
• Work closely with the Head of Sales and be a strong team player
• Have an acute understanding of the Chelsea market and a track record of adapting to ensure success despite the market challenges
• Give best advice to clients at all times in a professional and enthusiastic manner including valuing the property where appropriate and negotiating the best possible price for the client
• Oversee the marketing of properties including brochure production, signage and PR
• Refer and work with other departments cross selling where possible
• Provide clients with ongoing advice and production of reports where necessary
• Adhere to the company’s ISO, Money Laundering, Health & Safety etc.
• Three successful years’ minimum experience withing The Royal Borough of Kensington & Chelsea