HEAD OF DIGITAL TRANSFORMATION

at  Buckinghamshire New University

JOB DESCRIPTION

Job Title: Head of Digital Transformation
Faculty/Directorate: Digital and Technical Services
Grade: H/I
Location: High Wycombe Campus (and travel to Uxbridge, Aylesbury and Great Missenden may be required)
Hours: 37
Responsible to: Chief Information Officer
Responsible for: Digital Transformation Team

KNOWLEDGE & EXPERIENCE

Experience of successfully managing projects through the full project life cycle, managing challenges involved in complex projects and resolving complex issues.
A/I
Knowledge of programme and project portfolio management.
A/I
Knowledge and experience of systems analysis and business analysis.
A/I
Knowledge and experience of the full system development lifecycle.
A/I
Experience of coaching, mentoring and completing staff reviews and appraisals
A/I
Experience of working within a Higher Education establishment.
A/I
Delivering an excellent customer experience
A/I

SKILLS

Good verbal communication and interpersonal skills.
A/I
Encourages and demonstrates open communication within the project team.
A/I
Ability to address delicate situations and handle conflict in such a way as to maximize opportunity and minimize exposure to risk.
A/I
Possesses highly developed analytical skills.
A/I
Excellent report writing skills.
A/I
Digitally able and proficient in Microsoft tools
A/I

SPECIAL REQUIREMENTS

Work on-call/out of hours/weekend to support the delivery of projects as required.
I
Travel to remote sites as required
I

To practice an inclusive approach and support building an inclusive university community where people can be themselves.

• Assist the Chief Information Officer with the strategic planning of change programmes and projects to support the achievement of the University’s strategic priorities.
• Have overall responsibility for designing, implementing and maintaining an annual planning cycle and a project portfolio management framework, within which all new change projects can be appraised, monitored and reviewed throughout their lifecycle to support the maintenance of the Directorate’s Service Catalogue.
• Be responsible for the DTS project portfolio and oversee the process of project identification, prioritisation, approval and initiation, ensuring that all projects fit within the strategy of the Directorate and wider University.
• Have overall responsibility for the Directorate’s change function working in concert with University’s change boards and other project boards to ensure that all changes are appropriately appraised and approved.
• Be accountable for the management of projects within the DTS programme of work, working closely with the Infrastructure and Systems Manager, stakeholders and suppliers, to ensure that they are delivered on time, to budget and meet the agreed quality criteria.
• Maintain and report on a balanced plan for the delivery of the DTS project portfolio, which includes the project delivery schedule, resourcing plan and budget, and takes into account the strategic fit and risks.
• Manage the business partner function to provide a strategic interface between DTS and University departments for the purpose of business technology strategy development, solution discovery, service improvement, risk management and relationship management.
• Oversee the development of policies and processes for managing change and project delivery to ensure that projects are scoped, planned, initiated and delivered effectively.
• Support the delivery of projects by providing specialist advice and guidance regarding digital project management, governance and benefits realisation.
• Co-ordinate the work of multi-skilled virtual teams across the different technical teams and manage the technical resources to deliver projects on time and within budget.
• Work closely with other members of the DTS Directorate Leadership Team to manage the budget, seeking service efficiencies and performance improvements wherever possible.
• Play a key role in the DTS Directorate’s incident management process, deputising for the Chief Information Officer in a major incident or crisis situation as necessary.
• Comply with relevant legislative and other requirements (e.g., the Data Protection Act 2018 and GDPR; Health and Safety; UKVI; and Equality and Diversity) in all working practices.
• Perform such other duties temporarily or on a continuing basis, as may reasonably be required.
• Fulfil Line management responsibilities including recruitment and selection, performance management, professional development, motivation, health & safety and wellbeing.
• Perform supervisory duties including motivating and supporting team members, giving direction and feedback and ensuring adequate staffing cover

To be accountable for the overall management and co-ordination of the Digital and Technical Services (DTS) Directorate portfolio of change programmes and projects (infrastructure, business systems and academic applications) in support of the University’s strategic objectives.

To practice an inclusive approach and support building an inclusive university community where people can be themselves.

• Assist the Chief Information Officer with the strategic planning of change programmes and projects to support the achievement of the University’s strategic priorities.
• Have overall responsibility for designing, implementing and maintaining an annual planning cycle and a project portfolio management framework, within which all new change projects can be appraised, monitored and reviewed throughout their lifecycle to support the maintenance of the Directorate’s Service Catalogue.
• Be responsible for the DTS project portfolio and oversee the process of project identification, prioritisation, approval and initiation, ensuring that all projects fit within the strategy of the Directorate and wider University.
• Have overall responsibility for the Directorate’s change function working in concert with University’s change boards and other project boards to ensure that all changes are appropriately appraised and approved.
• Be accountable for the management of projects within the DTS programme of work, working closely with the Infrastructure and Systems Manager, stakeholders and suppliers, to ensure that they are delivered on time, to budget and meet the agreed quality criteria.
• Maintain and report on a balanced plan for the delivery of the DTS project portfolio, which includes the project delivery schedule, resourcing plan and budget, and takes into account the strategic fit and risks.
• Manage the business partner function to provide a strategic interface between DTS and University departments for the purpose of business technology strategy development, solution discovery, service improvement, risk management and relationship management.
• Oversee the development of policies and processes for managing change and project delivery to ensure that projects are scoped, planned, initiated and delivered effectively.
• Support the delivery of projects by providing specialist advice and guidance regarding digital project management, governance and benefits realisation.
• Co-ordinate the work of multi-skilled virtual teams across the different technical teams and manage the technical resources to deliver projects on time and within budget.
• Work closely with other members of the DTS Directorate Leadership Team to manage the budget, seeking service efficiencies and performance improvements wherever possible.
• Play a key role in the DTS Directorate’s incident management process, deputising for the Chief Information Officer in a major incident or crisis situation as necessary.
• Comply with relevant legislative and other requirements (e.g., the Data Protection Act 2018 and GDPR; Health and Safety; UKVI; and Equality and Diversity) in all working practices.
• Perform such other duties temporarily or on a continuing basis, as may reasonably be required.
• Fulfil Line management responsibilities including recruitment and selection, performance management, professional development, motivation, health & safety and wellbeing.
• Perform supervisory duties including motivating and supporting team members, giving direction and feedback and ensuring adequate staffing cover.