Head of Digital Workplace Experience

at  On The Beach

Who we are
¡Hola!
Were On the Beach.
We send nearly two million people on holiday every year (not together) and were expecting to get to three million pretty sharpish. Why? Because were the only holiday company who truly gets why going on your holidays is the best week or two of the year.
With our market-leading offers, scalable, flexible and innovative technology, strong customer-value proposition and low cost base, were challenging existing players and redefining how customers book, manage and experience their holidays.
And it doesnt stop there. With huge opportunities for growth, were on a long-term mission to become Europes biggest and most loved online retailer of beach holidays, so our storys only really just begun…
We’re on the lookout for talented, beach-loving people to join us and contribute to the next chapter of our story. You will get to work on interesting projects and will be given the tools and autonomy to have the chance to make your impact on our growth plans.
We’re a down to earth and friendly bunch, with little bureaucracy or hierarchy, and whilst we may have grown in size, we’ve not lost our entrepreneurial spirit. It’s in our DNA.
You’ll find diverse teams, reflective of the world we live in and the customers we serve. We believe strongly that difference, not uniformity, is critical to our success. We know that better decisions happen when they are made by a range of voices, perspectives and experiences. As an equal opportunities employer, we value and welcome applications from all sections of the community.
What youll be doing
At On The Beach, the Product & Technology (P&T) department is responsible for all technical platforms and product development, for our customers and our colleagues alike. Within P&T, Platform Engineering focuses on building tools, processes and capabilities to support our colleagues at On The Beach.
We believe that a well-designed digital workplace drives innovation, employee engagement, and overall business performance.
We are looking for a fearless Head of Digital Workplace Experience who will embrace AI, automation and new technology to help us ensure our colleagues have a great technology experience whether they are in the office or working remotely.
The Head of Digital Workplace Experience will be responsible for defining and executing a forward-thinking digital workplace strategy; improving device management and processes, introducing new tools and creating a best-in-class digital workplace for employees. This is a role for someone who is never satisfied by existing IT support models, and knows how to make it much, much better.
Key Responsibilities

Technology Management:

• Oversee the deployment, optimisation, and ongoing management of digital workplace technologies and devices (laptops, mobile devices, meeting rooms), ensuring all systems are secure, scalable, and aligned with business requirements.
• Lead and develop a team of skilled Help Desk technicians.
• Work with our core M365 technology platform to provide a seamless experience and secure environment for our colleagues.

• Partner with our People and Facilities teams to:

• • Drive a hybrid and flexible workplace model that supports in-office, remote, and hybrid employees.
• Develop training programs and materials to ensure all employees maximise the potential of the digital tools at their disposal.
• Strategy & Leadership
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• Develop a strategy for the Helpdesk facility establishing proactive and preventive ways of working.

• Own the roadmap for digital workplace tools, platforms, and solutions, such as Microsoft 365 and our communication platforms.
• Identify opportunities for automation and process improvements using digital tools that reduce friction through self-serve capabilities and enhance team collaboration.
• Build strong relationships with key internal stakeholders to promote collaboration, feedback, and continuous improvement.
• Communicate progress, results, and strategic recommendations to senior leadership.
• Introduce measures to track employee satisfaction and engagement, and provide insights that drive improvements

Skills you will bring to the beach!

• Experience working in a Digital Workplace
• Have been successfully working in a leadership role and managed cross functional teams, including engaging with stakeholders at all levels. Everyone is your customer!
• Previously managed digital workplace platforms like Microsoft 365, Google Workspace, ideally using a Device-as-a-Service model.
• Previous experience of working with Workplace communication tools such as Slack; ideally with the know-how of building extensions and applications to meet users needs and innovative ways.
• Experience of, or a burning passion for, new technology, automaton, AI and the role it will play in improving the digital workplace.
• Its essential that you have led teams that have simultaneously supported both local office and remote-worker environments.

What to expect from our interview process
After an initial screening and selection process, if successful, you will be invited to a one to one interview at the awesome Aeroworks office in Manchester!
We want to make sure everybody has the opportunity to perform at their best. If you require any reasonable adjustments during the interview process, please let the People team know and they will be happy to assist.
Ways of working
This is a full time role working 37.5 hours per week. Working from our Areoworks office in Manchester!
Our benefits

We might be biased but we think our colleagues are pretty great. They’re the people that have made On the Beach what it is today and continue to make it vibrant and successful tomorrow. That’s why we offer a competitive benefits package, known as our Beach Perks, to all On the Beach colleagues. These include:

• 25 days holiday plus your birthday off
• Generous discount on holidays, plus you will receive 2 extra days annual leave on top of your holiday allowance to use whilst you’re away on your On the Beach package holiday
• Flexible working hours and hybrid working
• Access to Learnerbly learning platform, plus workshops, courses and professional qualifications
• Enhanced maternity, paternity, shared parental leave and adoption pay, plus other family friendly support
• Employee Assistance Programme and free access to counselling
• Eye care vouchers
• Simplyhealth Optimise Health Plan
• Company Sick Pay scheme
• Regular wellbeing events
• Gym discount
• Share Incentive Plan (SIP)
• Death in Service cover
• Onsite subsidised coffee shop
• The Sandbox (our very own bar)
• Food and drink discounts across a number of venues in Manchester City Centre
• Regular social events
• Cycle to Work scheme

Please refer the Job description for details