Head of Digitisation

at  AlFuttaim

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world’s most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.
By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day

REQUIRED SKILLS TO BE SUCCESSFUL:

• Proven ability in building new, disruptive products/services and taking these to market establishing product market fit. (Start-up experience highly advantageous but not essential)
• Experience of working with multiple parties and a variety of services, with proven ability in negotiations, preferably with AGILE or other Project management qualification
• Solid business acumen, with the ability to identify the requirement to deliver the product/service and equally adept at solving complex problems and influencing teams and management to deliver them
• Experience in communicating data to all organizational levels

OVERVIEW OF THE ROLE:

The Aftersales Digitisation team is part of the Aftersales Centre of excellence and has a strategic responsibility to support all digital projects and initiatives. In addition, this team will be responsible for ensuring all Aftersales data and analytics requirements are aligned and supported. The incumbent will be responsible for designing and implementing the strategic roadmap of the aftersales division is being carried out with the use of systems websites and data.

WHAT EQUIPS YOU FOR THE ROLE:

• Bachelor’s degree or equivalent minimum. Specialism in Project management/ Computer Science/business management.
• 5+ years of hands-on experience managing complex systems projects.
• Experience in E-commerce Projects.
• Knowledge of the automotive industry ideally aftersales.
• Expertise in Microsoft Office suite
• Knowledge of some Data Analytics and Reporting Tools like Tableau, BIW, SAS or SAP Business Objects