Head of Direct Sales, Retail Automotive Subscriptions

at  Ford Motor Company

HEAD OF DIRECT SALES - RETAIL AUTOMOTIVE SUBSCRIPTIONS

We are the movers of the world and the makers of the future. We get up every day, roll up our sleeves and build a better world - together. At Ford, we’re all a part of something bigger than ourselves. Are you ready to change the way the world moves?
Launched in 2023, Integrated Services creates and markets new customer experiences by integrating hardware, software and services across Ford Blue, Model e and Ford Pro. These products and services allow Ford’s retail and commercial customers to customize their vehicles like never before with OTA (over-the-air)-driven experiences that grow better over time. Ford is developing leadership at the forefront of connected, digital platforms that will revolutionize every aspect of how vehicles function, the way people interact with them, and the value those vehicles provide.

WHAT YOU’LL DO…

Key aspects of the role include developing and continuously improving the inside sales team people and processes with an end to providing a high-quality pipeline and corresponding reproducible revenue streams.

ESSENTIAL DUTIES AND RESPONSIBILITIES :

• Design, plan and build an inside sales team and processes (BDR/AE) based on industry best practices that will onboard pilot customers and exceed revenue expectations.
• Build an inside sales culture that fosters a team-based atmosphere while focusing on executing against objectives in an efficient sale cadence.
• Build scale and coach the inside sales team to effectively penetrate green and white space accounts not covered by existing field sales teams.
• Identify and implement processes and technology solutions that improve the sales process and customer journey while increasing conversion rates and lowering cost of acquisition.
• In conjunction with Sales Operations via CRM, develop and report on key sales metrics weekly/monthly including MQL to SQL conversion, sales velocity, self-prospecting, closed won and lost sales and revenue/unit attainment by reporting period.
• Work with marketing and data teams to improve lead quality and qualification process through systemic approaches.
• Work with sales leadership, finance, and sales operations to implement target and commission structures that drive quota exceeding results.
• Work with customer success to ensure a world class customer onboarding experience while focusing on continual churn reduction.
• Be a part of and contribute to the Ford Pro Intelligence sales leadership team regarding strategic planning, shared best practices and process / product development.