Head of Food and Beverages- Members Club

at  Sodexo

THE ROLE

The role will lead and represent our cutting-edge private members club that blends style, innovation, and community. We offer a dynamic space where creativity and collaboration thrive, providing our members with a unique environment to network, relax, and enjoy exclusive events. Our club features state-of-the-art amenities, contemporary dining, and a vibrant social scene, catering to forward-thinking individuals and professionals. This is a brand-new opening and so it will require extra energy and leadership ability from the chosen individual.

MAIN RESPONSIBILITIES

The Head of Food & Beverage (F&B) – Members Club is responsible for overseeing all aspects of food and beverage operations at Fulham Pier’s exclusive Members Club. This role requires a dynamic leader with a strong background in managing luxury dining environments. The Head of F&B will work closely with culinary and beverage teams to ensure high-quality service, innovative menu offerings, and a refined atmosphere that exceeds member expectations. Additionally, the role focuses on financial performance, cost management, and maintaining compliance with health and safety standards. The ideal candidate will have a passion for hospitality, a track record of delivering exceptional guest experiences, and strong leadership skills to manage and develop a diverse team. monitoring facilities, quality of offering and staff performance.

Operational Management

• Work closely with the Executive Head Chef on menu development and with the Head of Bars & Beverage on beverage selections, ensuring both complement the club’s refined atmosphere.
• Oversee training and development of the front-of-house and kitchen teams, ensuring staff are knowledgeable, skilled, and motivated.
• Maintain financial control over F&B operations, managing food, beverage, and labour costs to ensure profitability while delivering high quality.
• Ensure compliance with health, safety, and food hygiene regulations, including allergen management and member-specific dietary preferences.
• Monitor and respond to member feedback, implementing improvements where necessary to maintain high satisfaction levels.
• Collaborate with marketing and events teams to promote special events, themed nights, and exclusive member experiences.

Financial Management

• Develop and manage the annual budget, ensuring financial targets are met.
• Monitor financial performance, including revenue, expenses, and profitability.
• Implement cost control measures and identify opportunities for revenue growth.
• Report on the performance to management teams in the organisations.

Member Relations

• Create a welcoming and inclusive dining environment for all members.
• Lead the food and beverage teams to ensure a consistent, high-quality dining experience that attracts and retains members.
• Address member inquiries, feedback, and complaints related to food and beverage services promptly and professionally.
• Develop and implement strategies to enhance member satisfaction and retention through exceptional food and beverage offerings.
• Work closely with the membership committees, building strong relationships to align food and beverage services with member preferences and expectations.

Staff Leadership

• Recruit, train, and manage a diverse team of front-of-house and back-of-house staff.
• Cultivate a positive, inclusive, and productive work environment within the food and beverage team.
• Conduct regular performance evaluations, offering ongoing training and development to enhance skills and service standards.
• Take personal responsibility for the recruitment, training, and management of all on-site F&B staff, ensuring company policies on conduct, holidays, and sickness are strictly followed.

Reporting Lines

• This role reports into the Operations Director for Sodexo Live!
• This role will also report into the Members Club GM, who looks after marketing, sales, maintenance and guest relation.