Head of Franchise Operations

at  Metro Rod Drain Care Repair

SALARY £50K + £6K CAR ALLOWANCE + BENEFITS

We are looking for a Head of Franchise Operations to join our prestigious Operations team here at our Water and Waste Services division of Franchise Brands.
Metro Rod and Metro Plumb, part of Franchise Brands PLC, are leaders in providing comprehensive water and waste management services across the UK. Metro Rod, founded in 1983, offers drain clearance and maintenance through over 40 franchisees, serving major companies like Tesco, Mitie, Clarion, Axa, and Wetherspoons in sectors such as FM, social housing, property management, retail, industrial, and leisure.
With over 40 years in the industry, Metro Rod remains a fast-growing and dynamic business. Its sister company, Metro Plumb, operates more than 30 local depots, addressing a range of plumbing issues from emergency repairs to routine maintenance. Together, they offer a one-stop shop, supported by a network of over 600 engineers specialising in drainage, plumbing, pumps, and FOG management. Additionally, Franchise Brands’ Waste & Water Services Division includes Willow Pumps and Filta, enhancing their comprehensive service offering. Major companies trust these brands for their consistent quality service and customer satisfaction, making them a trusted name in the industry.

• Day to day operational management of the Franchise Network
• Franchise engagement and satisfaction
• Customer service excellence
• Cross functional working
• Compliance & standards enforcement
• Reporting & analysi