Head of Functional Enablement

at  Discovery Ltd

QUALIFICATIONS & EXPERIENCE

• Tertiary qualification preferably in Business Management, clinical and/or Finance with strong mathematics, analytical or business focus
• Post graduate qualification and or MBA (preferable)
• Intermediate / Master skills on Word, Excel, Powerpoint, MS exchange
• Minimum 8-10 years of experience within Discovery Health
• Minimum 5 years of management experiences
• Minimum 3 years of senior Management experience - including people management, strategy roll out, key accounts and relationship building
• Proven track record of successful implementation of business process change projects and stakeholder management (internal and external)

TECHNICAL SKILLS OR KNOWLEDGE:

• Excellent Senior and external stakeholder management
• Excellent communication and interpersonal skills
• Advanced Project management skills
• Knowledge of customer journeys and digitization
• Insurance and Healthcare industries knowledge
• Understanding Call Centres and Operations, Premium collection processes, procedures and systems
• Corporate account management
• Quality management in a corporate environment
• Financial Management in a corporate environment
• Service Delivery and the ‘value chain’ concept
• Business processes in a corporate environment
• Business Process improvement
• Negotiation skills

• To enable, implement and lead the strategic initiatives of the business, which include but are not limited to, EXCO initiatives, Service Team initiatives as well day to day operational initiatives.
• Implementation of new and improved customer journeys
• To lead a team of specialist functional teams
• To ensure that the division meets or exceeds its deliverables.
• To ensure employee satisfaction and engagement and effective stakeholder management.