Head of GCT - Escrow

at  US Bank National Association

At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One.

JOB DESCRIPTION

Responsible for leading all aspects of the Global Corporate Trust Escrow business including P&L, Sales, Relationship Management, Product, and Service delivery. Responsible for growing an ~$100 million business nationally. The role is focused on the delivery of Escrow services to empower GCT to effectively grow its escrow offerings and deepen existing relationships. The role is a member of the GCT leadership team.

ESSENTIAL FUNCTIONS:

1. Own all aspects of escrow product segment.
2. Develop and execute on the short and medium term strategy for tactical improvements and initiatives to improve the escrow business performance
3. Interface with all areas affected by the escrow extraction; including end users, business stakeholders, support functions and vendors.
4. Maintain a strong understanding of competitive dynamics and their impact on the business and strategy; develop, coordinate, and lead special projects to accelerate Escrow performance.
5. Expected to be a thought leader in identifying areas for improvement based on client and bank needs, which can include client experience, workflow processes, or systemic improvements.
6. Develop and implement solutions, including best practices for the team, product, and systems.
7. Work with business development to identify revenue opportunities and distribution channels.
8. Create opportunities to increase profitability and efficiency.
9. Utilize market and industry information to assess market positioning, competitor analysis, and segment opportunities.
10. Maintain a strong understanding of external competitive developments, including digital market evolution, and the impact on our business and strategy.
11. Research and evaluate industry trends, uncovering new opportunities for business growth, market positioning, and product development.
12. Support evaluation of other strategic partnerships that could drive business scale.
13. Provide leadership, vision, direction for team members and business partners while working cross-functionally to solve problems, implement changes, and ensure appropriate and professional communication among stakeholders.
14. Identify key productivity metrics and develop/enhance reporting tools for leaders and teammates.
15. Mentor, coach, and help educate/train new team members.
16. Identifies business risks and operational challenges and takes steps to mitigate risk and enhance operating systems and processes. Coordinates the development and implementation of operational changes within the unit.
17. Manages a staff, hires new staff, and trains employees to successfully meet business objectives.
18. Maintains a high level of current knowledge and comply with all U.S. Bancorp policies and procedures and all applicable government regulations. Actively ensures compliance with the U.S. Bank Code of Ethics and all Anti-Money Laundering, Bank Secrecy Act, information security and suspicious activity reporting requirements, policies and procedures. Actively participates in any required corporate and business line training in these areas. Follows account opening procedures and understands and follows internal suspicious activity referral requirements and processes, as required for this position. Actively works with customers to understand each customer’s normal account activity, as appropriate for this position.
    It is the individual responsibility of every employee to maintain a current awareness and understanding of and to fully comply with U.S. Bancorp’s “Code of Ethics”. Each employee is also expected to maintain an awareness of the laws, regulations, internal policies and procedures that are appropriate for his/her position.

Our approach to benefits and total rewards considers our team members’ whole selves and what may be needed to thrive in and outside work. That’s why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following (some may vary based on role, location or hours):

• Healthcare (medical, dental, vision)
• Basic term and optional term life insurance
• Short-term and long-term disability
• Pregnancy disability and parental leave
• 401(k) and employer-funded retirement plan
• Paid vacation (from two to five weeks depending on salary grade and tenure)
• Up to 11 paid holiday opportunities
• Adoption assistance
• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by la