Head of Global Client Success

at  FE fundinfo

ARE YOU READY TO LEAD A HIGH-PERFORMING TEAM DEDICATED TO DELIVERING EXCEPTIONAL CLIENT SERVICE AND DRIVING SUCCESS IN A DYNAMIC, INNOVATIVE ENVIRONMENT?

As the Head of Global Client Success at FE fundinfo, you will have the opportunity to shape and execute a comprehensive client success strategy, ensuring client satisfaction, loyalty, and advocacy. This role offers the chance to work on exciting projects, lead a talented team, and make a significant impact on our clients’ experiences and our company’s growth.
Your key responsibilities as a Head of Global Client Success will include:

YOU WILL NEED THE FOLLOWING EXPERIENCE AND SKILLS TO JOIN US AS A HEAD OF GLOBAL CLIENT SUCCESS:

• You will have an extensive experience in a senior client success role, proven ability to develop and implement best practise in systems and processes.
• You must have experience of helping an organisation scale significantly, helping shape and evolve.
• You will have proven ability to develop strategies to manage a broad range of client types and solutions
• You will have exceptional leadership and people management skills, developing management team and future leaders.
• You need to understand and leverage CRM systems and client success platforms such as Gainsight, Totango, or ChurnZero Experience to manage and scale client success operations.

Preferred Skills and Experience:

• Experience in SaaS, managed service provision and deliver of technology solutions to enterprise and SME clients.
• Exposure or direct experience in Fintech, financial services or complex industries clients and systems.

Please refer the Job description for details