Head of Global Patient Services London

at  Cleveland Clinic London

Our vision is to be the best place for healthcare anywhere and the best place to work in healthcare.
We believe that every life deserves world class healthcare.
Job Summary
Salary: Competitive, Depending on Experience
Hours: Monday to Friday, 9am to 5pm
Location: 40 Grosvenor Place, London SW1X 7AW
Contract: Permanent
What are we looking for?
Reporting to our Chief Commercial Officer, you will manage operational aspects of Global Patient Services staff. You will help deliver the vision of a globally integrated healthcare system, build and maintain strong relationships with Cleveland Clinic GPS locations and works collaboratively with the CCL leadership team, under the direction of the Director of GPS and accountability of CCL’s Chief Commercial Officer.
What makes us different?
Cleveland Clinic London offers a brand-new high-acuity environment with the very latest equipment, where caregivers are encouraged to grow their expertise across multiple specialties, and in collaboration with expert clinicians. Our Mission, ‘Caring for life, researching for health, and educating those who serve’, assures our unwavering commitment to professional development.

What will your duties include?

• Oversight of the operational aspects of international program and oversees all sub teams staff
• Assists the Chief Commercial Officer in the relationship management of current and potential stakeholders while continuously seeking opportunities to develop/nurture patient referrals, new business prospects, program expansion (both geographic breadth and scope of services), and further growth of patient volumes for international patients.
• Oversight of interpretation services for Cleveland Clinic London
• Oversight of the international patient pathway and ensures a smooth experience from arrival to CCL through discharge and any associated after care.
• Directs the selection and assignment of new employees, performance evaluations and management.
• Assures caregiver’s full compliance with all international program processes and policies.
• Acts as the liaison between physicians, mediating personnel and departments, facilitating special requests as required.
• Serves on relevant committees to ensure the processes and requirements of GPS are considered and implemented.
• Leading on embassy relations and new business related to the embassy market
• To be responsible for the departments budgets and finances
• Other duties as assigned.

What we need from you?

• Bachelor’s Degree in Business, Health Care Administration or related field required.
• Master’s Degree preferred.
• Arabic speaking is essential
• Significant experience of related work experience, including management experience is essential
• Previous experience managing a Global Patient Services/International team in Healthcare is essential
• Demonstrable experience with Embassies and stakeholder management is essential

What we can offer you?

We are offering an array of benefits to compliment working for a not-for-profit market leader, some of our benefits include:

• 25 days Annual leave plus 8 days Bank holiday a year
• Auto-Enrolment of 5% pension - Cleveland contribute 10% through Salary Exchange
• Private Medical Insurance and Private Dental Insurance
• Life Assurance
• Discounted gym facilities in our Admin Office Building
• Employee Assistance Programme
• Seasonal Ticket Loans
• Child Care Vouchers

Who we are?
Cleveland Clinic is one of the leading providers of specialised medical care in the world, providing clinical excellence and superior patient outcomes for almost 6 million patient visits per year across more than 200 locations. We employ over 80,000 caregivers worldwide and continue to drive innovation in healthcare.
With over 100 years of history, our “Patients First” philosophy is at the heart of everything that we do.
If you would like to know more, please email recruitment@ccf.org.
Applicant shortlisting and interviews may take place whilst the advert is live, so it may close sooner than expected - please submit your application as soon as possible. Due to the volume of applications, we are not always able to provide individual feedback.
Disclosure and Barring Service (DBS) Check
This role may be subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order (as amended) and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (DBS) to check for any previous criminal convictions.
“Let’s deliver World Class care together!”
As an equal opportunities employer, we aspire to work together to promote a more inclusive work environment, which represents our commitment to celebrate diversity.
CCL is committed to applying its Equal Employment Opportunity/Workforce Diversity and Inclusion Policy at all stages of recruitment and privileging. Shortlisting, interviewing and selection will always be carried out without regard to any Protected Characteristics. When aware of the need to do so and when required, CCL will make reasonable adjustments to its arrangements for interviews and to conditions of employment/engagement for disabled applicants to ensure, so far as practicable, that they do not place such applicants at a substantial disadvantage in comparison to non-disabled applicants

• Oversight of the operational aspects of international program and oversees all sub teams staff
• Assists the Chief Commercial Officer in the relationship management of current and potential stakeholders while continuously seeking opportunities to develop/nurture patient referrals, new business prospects, program expansion (both geographic breadth and scope of services), and further growth of patient volumes for international patients.
• Oversight of interpretation services for Cleveland Clinic London
• Oversight of the international patient pathway and ensures a smooth experience from arrival to CCL through discharge and any associated after care.
• Directs the selection and assignment of new employees, performance evaluations and management.
• Assures caregiver’s full compliance with all international program processes and policies.
• Acts as the liaison between physicians, mediating personnel and departments, facilitating special requests as required.
• Serves on relevant committees to ensure the processes and requirements of GPS are considered and implemented.
• Leading on embassy relations and new business related to the embassy market
• To be responsible for the departments budgets and finances
• Other duties as assigned