Head of Group Retail (m/f/d)

at  ProCredit Holding AG Co KGaA

HOLDING, THE LISTED PARENT COMPANY OF OUR BANKING GROUP.

For our Group Retail team at ProCredit Holding in Frankfurt am Main, we are seeking a motivated

• D evelop and execute a digital retail banking strategy to increase market share and profitability

• Establish a customer-centric culture, enhance customer Experience and Journey Transformation
• Design Go-to-Market Strategy and Execution
• D efine targeted retail customers in each market of operation, and tailor targeted value proposition and distribution channel mix
• Build alliances and partnerships to generate revenue streams and increasing digital footprint
• Manage Digital Channels for Customer journeys, competition benchmarking, customer adoption and usage.
• Design and transform processes that will give the customer an end-to-end digital experience
• Drive cultural change towards digital across the Retail business and Group in general
• Inject the required new talent and motivate them to create Digital human-centred design thinking and design
• P rovide leadership for the digital business team through clearly communicating strategy and goals and coaching sessions
• Monitor market trends and competitor activities to identify opportunities for growth and innovation
• Collaborate with cross-functional teams to enhance product offerings and streamline processes
• Ensure compliance with regulatory requirements and promote a culture of risk management
• F oster strong relationships with clients, stakeholders, and community partners to enhance ProCredit‘s reputation and impact