Head of Housing and Tenancy Sustainability

at  Trivallis

Are you ready to lead a revolutionary approach that puts tenants at the centre of everything we do? At Trivallis, our ambitious new tenant services strategy is transforming how we support our communities. As Head of Housing & Tenancy Sustainability, you’ll champion this change, ensuring our services are built around people, not processes, to make a real difference where it matters most.

ABOUT YOU

We’re looking for a collaborative and compassionate leader with experience in housing or support services. You’re motivated to make a meaningful difference and have a track record of inspiring high-performing teams. Inclusivity is at your core, and you bring a fresh, forward-thinking perspective. You’re a skilled communicator who builds trust through clear, empathetic interactions. If you’re excited to help us reimagine housing support in South Wales and put tenants first, we’d love to hear from you.

HOW TO APPLY

Ready to take on this exciting challenge? Apply today by submitting your application by 1st December 2024 We’re looking forward to welcoming you to our team!
Please be aware that we reserve the right to shortlist and interview throughout the recruitment campaign, so please don’t delay getting your application to us.
Trivallis welcomes part time and job share applications.
The performance of our organisation is influenced by our people within it. Progressive growth, progressive ideas, progressive culture. Our recipe for success is demanding more of ourselves, stretching and striving to do things that haven’t been done before but that truly improve the lives of our tenants within our communities.
Are you looking for a career where you can make a real difference to the quality of people’s lives and our services? We are one of the largest housing associations in Wales and provide 10,000 homes and a diverse range of services to our residents, their families and communities.
Over recent months we have developed ambitious plans to change and improve how we deliver services. These plans were developed by listening to residents, staff and partners and looking at how new technology can make our services more accessible and responsive to our customers.
If you think you could be as excited as we are about the future, we would be delighted to hear from you. We are looking for highly motivated individuals who have a genuine passion and demonstrable experience of delivering quality services as well as transferable skills gained in the private or public sector

You’ll guide our “Team Around the Tenant” initiative, shifting from traditional, top-down structures to a collaborative model that listens to tenants’ needs. You’ll lead and support your team to provide high-quality, proactive support, while managing our Support and Sheltered Housing functions. With operational responsibility, you’ll ensure compliance with housing regulations, monitor performance, and drive continuous improvement. As part of Trivallis’ leadership team, you’ll work to ensure tenants receive personalised support that enables them to thrive.