Head of Insights Ecosystem

at  SATS

KEY REQUIREMENTS

• Degree in fields related to insights, analysis, research such as but not limited to sociology, psychology, anthropology, marketing, computational science, data analytics, etc.
• Minimum 12 – 15 years’ relevant experience with established record of leading a function and team at an inhouse corporate level.
• Extensive experience in the management of consumer / business insights and in data analysis
• Experience working with / managing a broad range of stakeholders and teams; including insights, strategy, commercial, marketers, data scientists etc.– at an inhouse corporate level
• Experience specifying, qualifying, recruiting and managing external research vendors and partners
• Leading teams of insight and analysis specialists and supporting their professional development
• Managing matrixed corporate stakeholders and business units on a regional / global level
• Food and cargo industry experience preferred but not essential
• Strong Excel, PowerPoint and Word skills
• Experience with Power BI
• Strong Data analytics skills
  Job Reference: SATS0168

THE ROLE

The Head of Insights Ecosystem is a leadership role responsible for leading and managing a talented team of insights analysts, and leading the direction and management of SATS’ proprietary Insights Ecosystem platform - SATS’ single source of truth and insights that guide and support commercial and innovation decisions. The Insights Ecosystem team is a strategic in-house capability to nimbly prompt and support the growth and ambition of SATS Group. It supports, collaborates with and delivers impactful project outcomes for diverse audiences; from Senior SATS leadership to Strategy, Commercials, key customers, etc. The role is a balance of driving commercial impact and raising the profile and impact of insights for SATS internally and as an industry thought-leader. A key focus is to produce globally recognized thought leadership and Points of View (POV) in the field of human behaviour and attitudes relating to global food consumption and aviation.
Key Responsibilities

KEY RESPONSIBILITIES

• Drive SATS portfolio and Customer driven portfolios with insights across food and cargo via analytics, market intelligence and other insights
• Use insights and critical thinking to inform innovation pipeline projects and business strategy, in collaboration with senior internal stakeholders, customers and external partners.
• Manage the insights team and the successful framing and delivery of the various insight’s analysis/ POVs. Ensure projects are delivered on time, to specification and to budget, in line with agreed outcomes.
• Dive deep into large data sets to understand trends, insights and build actionable, insightful analysis and/or dashboards that inform and drive new market entry and product innovation
• Lead and engage with SATS internal stakeholders and SAT’s customers to drive analysis for business growth and to influence decision making with data-driven inputs
• Be the voice of the consumer in cross-functional teams on different growth projects for the business
• Support different innovation research projects from ideation/co-creation to final testing of the prototype and mix
• Drive the development and maintenance of the SATS Insights Ecosystem (IE) and insights thought leadership
• Managing the team, resources and budget to help drive and maintain the thought-leadership and standards of the system as well provide training
• Drive and maintain the Insights Ecosystem platform, working with the leadership to shape the vision and evolution of the system, its capabilities and output.
• Continually explore and incorporate new leading-edge analysis and research methodologies and best practices.
• Build and problem solve with agencies on how to visualize and make full use of data for the IE
• Use PowerBI to drive use of data amongst users
• Drive the vision and delivery of thought-leadership, culture-building engagements such as Trends Day and other IE related events.
• Drive exploration work to uncover white spaces and support small-scale, inhouse quantitative research projects, analyze and produce the final report, ensuring delivery to the agreed timescales, standard and budget.
• Conduct trend exploration and spot opportunities for the business
• Host trend and insight cascades for the business
• Commission research projects with external partners or conduct own quantitative studies and manage the successful delivery and quality.