Head of Internal Communications and Engagement

at  Provide CIC

The post holder will bring clarity to how we balance internal communication responsibilities between the People Directorate and all other Directorates within Provide, including planning and delivery of our internal communications strategy.
In this communications role, you will bring creative thinking and a pragmatic approach, to enable us to flex our communication model, when it is the right thing to do for our people.
Working with the Group Chief People Officer and Director, Talent and Learning to meet the wider organisational objectives, workforce requirements and priorities as required under the remit of the People Strategy. Manage and support the Internal Communications Lead.
Drive ownership and commitment from the divisions and functions to the group communication plan, ensuring stakeholders have every opportunity to evolve and contribute to the plan
Partner with divisions and functions to identify where Provide priorities need to be communicated, help identify their audiences and work together to ensure clarity and timing of messages
Suggest new and creative ways to effectively deliver messages to the right people in a positive and engaging way, based on experience and best practice and track the effectiveness of communication activity in the directorates and departments
Develop highly accurate, engaging, and compelling copy for a wide range of contexts – flexing style and tone in line with the requirements of the format, whilst maintaining a consistent brand
Own and deliver change programmes, through the creation of announcements, FAQS and cascade plans, to help people understand the direction of the department
Collaborate closely with colleagues across Provide to ensure a joined-up approach to our initiatives and find opportunities to increase visibility of our initiatives to a wider audience
Provide is a Community Interest Company (social enterprise). We deliver a broad range of health and social care services in the community, and are committed to making sure that they are safe, responsive and of high quality. Provide is owned by its employees and has primarily social objectives. Any profits we make are reinvested into the local community or back into delivering services.
We work from a variety of community settings, such as community hospitals, community clinics, schools, nursing homes and primary care settings, as well as within people’s homes to provide more than 40 services to children, families and adults across Essex, Dorset, East Anglia and the North of England.
A highly respected, award winning health and social care provider. We expect our staff to demonstrate and uphold our values at all times:
Vision: Transforming Lives
Values: Care, Innovation and Compassion
Mission: An ambitious, employee owned social enterprise, growing in size and influence. We transform lives by treating, caring and educating people.
Provide is an equal opportunity employer committed to building a team that represents a variety of backgrounds, perspectives and skills, proud to have LGBT+, Ethnic Minority and Men’s Networks.
We welcome applicants from underrepresented groups. If you have the skills and experience for the job, please apply regardless of your background.
§ Create, plan and deliver projects including budget management, price negotiation, supplier tenders and contracts and managing resources
§ To manage and agree communications and engagement deliverables within projects and in line with project briefs and to evaluate and report on communications and engagement deliverables in relation to projects and share learning
§ Collaborate closely with the Colleague Engagement Team to manage and execute internal communications
Work in partnership with the Colleague Engagement team, Marketing team and external creative agencies to build, maintain the positive colleague experience, using various forms of media and communication
Demonstrate strong negotiation skills with internal and external suppliers to ensure value for money with purchases
Line manage and develop the Internal Communications Lead, giving support and guidance to deliver outstanding colleague communication. Ensure regular 1-1’s and Performance and Development Reviews are completed
Provide management support to the Director, Talent and Learning in relation to all internal communications
Represent the Director, Talent and Learning on appropriate internal and external committees and forums
Work in partnership with Governors, HR Business Partners, Talent and Learning colleagues, and Wellbeing colleagues in developing and interventions to address the colleague engagement agenda.
Be responsible for consulting with senior managers and clinicians and then commission, write, edit and coordinate complex internal and external publication material, such as brochures, handouts, tickets, posters, promotional videos, photographs and audio recordings
Secure and manage specialist technical support for the recording of promotional videos, photographs and audio recordings as well as use of electronic booking systems
Identify and use suitable analysis and evaluation tools to measure the effectiveness of internal communications, producing reports to demonstrate impact
Organise and manage own workload on a day-to-day basis to meet competing demands and deadlines, including an ability to respond flexibly to ad hoc request

Please refer the Job description for details