Head of International Client Services

at  StackAdapt

StackAdapt is a self-serve advertising platform that specializes in multi-channel solutions including native, display, video, connected TV, audio, in-game, and digital out-of-home ads. We empower hundreds of digitally-focused companies to deliver outcomes and exceptional campaign performance everyday. StackAdapt was founded with a vision to be more than an advertising platform, it’s a hub of innovation, imagination and creativity.
The Head of International Client Services will lead and manage our international client services division. This leader will be responsible for driving strategic initiatives focused on client satisfaction, driving their business performance and leading a high performing team across EMEA and APAC. The ideal candidate will have a proven track record in senior leadership roles, with experience in managing large teams, driving strategic change, and delivering measurable results. This role reports directly into our SVP Global Client Services.
StackAdapt is a Remote First company and we are open to candidates located in London or surrounding areas.

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• Leadership & Management:

• Provide strategic oversight and leadership to the client services division, ensuring alignment with the company’s overall vision and goals.
• Directly manage a team of managers and directors, fostering a collaborative, high-performance culture across regions.
• Oversee the professional development and performance management of an international team, ensuring excellence in client service delivery.
• Serve as a key member of the Global Client Services leadership team, contributing to department and company-wide strategy and decision-making.

Strategic Planning & Execution:

• Develop and implement a strategic roadmap for the client services organisation, focusing on driving client satisfaction, retention, and growth.
• Drive the department’s excellence by taking a strategic, data-driven approach and leveraging metrics and analytics to improve service delivery and client outcomes.

• Collaborate with other departments (e.g., Sales, Marketing, Product) to ensure a seamless client experience and alignment of goals.

Client Relationship Management:

• Build and maintain strong relationships with key clients, acting as an escalation point for critical issues and ensuring their long-term success and satisfaction.
• Develop and oversee client satisfaction and retention strategies, ensuring the consistent delivery of exceptional service across all regions.

• Represent the company in client meetings, presentations, and negotiations as needed.

Performance & Metrics Management:

• Establish and monitor key performance indicators (KPIs) for the client services division, ensuring that all teams meet or exceed targets.
• Use data and analytics to drive continuous improvement in service delivery, client satisfaction, and operational efficiency.

• Report on departmental performance to the executive team, providing insights and recommendations for improvement.

Operational Excellence:

• Implement best practices and process improvements to enhance the efficiency and effectiveness of the client services team.
• Ensure compliance with company policies, industry regulations, and client agreements.