Head of IT Delivery

at  Computershare

LOCATIONS: PORT MELBOURNE OR SYDNEY ERMINGTON (HYBRID)

In this position, you’ll be based in the Port Melbourne or Ermington Sydney office for a minimum of three days a week, with the flexibility to work from home for some of your working week. Find out more about our culture of flexible working .

WE GIVE YOU A WORLD OF POTENTIAL.

We have an excellent opportunity for an experienced IT delivery manager to join our Communication Services (CCS) team. If you’re looking for a job that challenges you and gives you opportunities to grow, you’ve found the right role.
The CCS business provides integrated customer communication solutions. We consult, design, build and orchestrate innovative communications solutions across traditional and emerging channels to help clients drive increased customer engagement and optimise operational efficiencies. We help keep our customers at the forefront of cutting edge digital and print communication practices.

A ROLE YOU WILL LOVE.

Reporting to the Head of Technology, you lead a mid-sized team, geographically distributed team responsible for the implementation and continuous technical delivery of our client’s inbound and outbound communication needs.
In this role, you will oversee the successful execution of significant client implementations for our Australian business, ensuring projects are delivered on time, within scope and budget, while maintaining high-quality standards.
In addition, you will have the exciting opportunity to manage the delivery of our Inbound communications solution pipeline and provide support to infrastructure and application support teams. This role also involves collaborating with cross-functional teams and leading impactful technical initiatives to drive optimal business outcomes.
If you are passionate about delivering excellence and seeking a dynamic role where you can make a significant impact, this opportunity is tailored for you. Join us in driving success and innovation in client implementations.

SOME OF YOUR KEY RESPONSIBILITIES WILL INCLUDE:

• Ensure timely and high-quality delivery of implementations within budget and scope
• Perform all functions of HR management functions for staff, including performance evaluation, career development, recruitment, recognition, compensation, and policy compliance
• Prioritise fit-for-purpose implementations that support achieving Customer SLAs in downstream operations
• Drive the actions and measurement of key improvements in implementation methodology to address quality concerns for removal of inefficient processes, balancing quality with speed to market and risk
• Accountable for staff budgets, forecasting, resource utilisation, and estimation processes to optimise operational efficiency

WHAT WILL YOU BRING TO THE ROLE?

Critical to your success in this role will be proven strong leadership to effectively position and transform the team to support current and future market needs.

• A tertiary degree in Business, Information Technology, or related discipline
• Proven demonstrated experience
• Proven track record of success in a similar leadership role and size
• Demonstrated experience in effectively engaging with external customers
• Proven ability to lead and mentor technical teams to achieve optimal results

Preferred:

• Previous experience in the Communication Industry
• Experience in digital transformation