Head of IT Support and Service Delivery

at  Cargolux

ESSENTIAL REQUIREMENTS FOR THE POSITION:

• Ability to lead, motivate, and manage IT teams.
• Be customer focus
• Strong experience and background in IT Service Delivery Management

• Enhance and enforce IT standard related to IT Support, IT Operations and Delivery,
• Governance, procedures, and best practices.
• Coordinate and supervise the day-to-day activities of the IT Support, operations and delivery
• Oversee the implementation, and maintenance of IT systems
• Implement IT Delivery standard and strategy for CV as a group (internal stakeholders) and towards regulations
• Lead / mentor the managers of IT support and operations
• Setup of the IT Servide delivery management team
• Focus on maintaining IT service level indicators, ensuring service quality, and managing relationship with internal stakeholders
• Ensuring excellent support CV group staff in accordance with IT service management procedure
• Roadmap for the delivery of all products and services within their purview.