Head of Markets Infrastructure Services

at  LSEG London Stock Exchange Group

Leads the infrastructure Services function for the LSEG Markets business Group.
Accountable owner for all Infrastructure & some Application support, cost and risk management, as well as infra delivery/strategy for the groups MARKETS business.
Executive Client and senior stakeholder management with comprehensive knowledge of MARKETS business/products/services;

Key Responsibilities

• Senior technology interface for Markets business, stakeholders, clients and partners
• Functionally responsible for Markets infrastructure technology and strategy
• Infrastructure Service Improvement Plans to drive service effectiveness across Markets infrastructure
• Lead and drive the delivery of business aligned Infrastructure & Cloud products and services, application support, strategy, people and execution
• Accountable for service delivery and operational resiliency of MARKETS technology and platforms
• Partner MARKETS business to plan and run the ISD Markets budget across both BAU opex and all capex investment programmes
• Regulatory/Risk and control oversight across Markets technology
• Leads design, implementation and operation of dedicated business specific infrastructure, projects and strategic delivery
• Responsible for planning, overseeing transition of new infrastructure capability
• Ultimate responsibility for Service stability and operational resilience
• Group reporting, key control and risk management
• Leading large, global, multi product teams and platforms
• Driving strategy and execution of I&C and Markets products
• Driving Customer satisfaction and service stability
• Liaising with external clients on stability, project delivery and client sales
• Working with senior stakeholders and business boards, regulators and client stakeholders on risks, controls and incident/change management
• Responsible for regulatory compliance and 3rd party risk management
• Driving budget efficiency, cost synergy and growth initiatives
• Service stability and operational resiliency
• Leads Reliability Engineering for Markets Infrastructure
• Programme delivery of Critical infrastructure/Markets projects
• Strategy / people leadership of I&C objectives
• Stable control framework and risk governance
• Comprehensive business/product knowledge and execution
• Transform team to service focused, high quality delivery
• Improved service efficiency across ISD Markets
• Drive client satisfaction, delivery and time to market
• Assist revenue generation across Markets business
• Ensures continual service improvement initiatives are developed and executed
• Champions confidence and trust in the reliability of our function
• Leads Markets strategy execution into Infrastructure and cloud portfolio, demand planning and growth initiatives

LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth.
Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership, Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions.
Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce. You will be part of a collaborative and creative culture where we encourage new ideas and are committed to sustainability across our global business. You will experience the critical role we have in helping to re-engineer the financial ecosystem to support and drive sustainable economic growth. Together, we are aiming to achieve this growth by accelerating the just transition to net zero, enabling growth of the green economy and creating inclusive economic opportunity.
LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.
We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone’s race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs.
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• Senior technology interface for Markets business, stakeholders, clients and partners
• Functionally responsible for Markets infrastructure technology and strategy
• Infrastructure Service Improvement Plans to drive service effectiveness across Markets infrastructure
• Lead and drive the delivery of business aligned Infrastructure & Cloud products and services, application support, strategy, people and execution
• Accountable for service delivery and operational resiliency of MARKETS technology and platforms
• Partner MARKETS business to plan and run the ISD Markets budget across both BAU opex and all capex investment programmes
• Regulatory/Risk and control oversight across Markets technology
• Leads design, implementation and operation of dedicated business specific infrastructure, projects and strategic delivery
• Responsible for planning, overseeing transition of new infrastructure capability
• Ultimate responsibility for Service stability and operational resilience
• Group reporting, key control and risk management
• Leading large, global, multi product teams and platforms
• Driving strategy and execution of I&C and Markets products
• Driving Customer satisfaction and service stability
• Liaising with external clients on stability, project delivery and client sales
• Working with senior stakeholders and business boards, regulators and client stakeholders on risks, controls and incident/change management
• Responsible for regulatory compliance and 3rd party risk management
• Driving budget efficiency, cost synergy and growth initiatives
• Service stability and operational resiliency
• Leads Reliability Engineering for Markets Infrastructure
• Programme delivery of Critical infrastructure/Markets projects
• Strategy / people leadership of I&C objectives
• Stable control framework and risk governance
• Comprehensive business/product knowledge and execution
• Transform team to service focused, high quality delivery
• Improved service efficiency across ISD Markets
• Drive client satisfaction, delivery and time to market
• Assist revenue generation across Markets business
• Ensures continual service improvement initiatives are developed and executed
• Champions confidence and trust in the reliability of our function
• Leads Markets strategy execution into Infrastructure and cloud portfolio, demand planning and growth initiative