Head of New Initiatives - Embedded Finance

at  Lloyds Banking Group

End Date
Thursday 12 September 2024
Salary Range
£121,023 - £142,380
We support flexible working – click here for more information on flexible working options
Flexible Working Options
Flexibility in when hours are worked, Hybrid Working, Job Share
Job Description Summary
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Job Description
JOB TITLE: Head of New Initiatives - Embedded Finance
LOCATION: London, Chester, Manchester or Leeds
HOURS: Full time
WORKING PATTERN: Hybrid, 40% (or two days) in one of our office hubs mentioned above
About this opportunity
Here in the Embedded Finance team, we’re a start-up business unit within Consumer Lending and are tasked with building out propositions that solve customers’ financial needs, when and where they are.
We want to address problems for existing franchise customers as well as those new to franchise, using outstanding LBG capabilities in ways that are coordinated into customers’ existing lifestyles. We’ll be bold and innovative in our use of data and technology to put customers first, to build balanced and long-term business models, thus adding to Group capabilities overall.
We’ll continually test and iterate for growth and takeaways. We seek people with a desire to learn, an ability to build thought-partnerships with a broad range of specialists across functions, and the patience and resilience to implement strategies that will evolve with changing customer, market and regulatory contexts.
As the Head of New Initiatives for EF, you’ll report to the Director of Embedded Finance, and will work closely with the product and strategy teams as well as teams across Functions (e.g. Customer Value Propositions, Credit Risk, Finance, Group Strategy) to develop new features and products within Embedded Finance and push them live.
Your role is an exciting opportunity to expand our existing Embedded Finance proposition into new products and markets while ensuring that all our products and journeys are meeting the customer at their point of need and providing an excellent experience when making purchases.

What you’ll need

• Customer Obsessed – deep knowledge and experienced application of customer and value frameworks. Ability to create a plan (underpinned by a prioritised backlog of customer needs) which feeds into teams across a large-scaled and multi-faced organisation to achieve the customer vision. Ability to continuously hypothesize, test, learn and iterate to deliver superior customer outcomes.
• Commercially Driven – clear focus on commercial outcomes, balancing traditional financial practices, risk, business cases, product P&Ls alongside ‘new’ customer pipeline, customer value and customer lifetime value measures. Experience of measuring the value created through delivery of incremental features and plans, ensuring a consistent approach to performance and opportunity scoping.
• Experienced Product Leader – understanding of product management including ownership of design, run and performance across regulated banking products. Confident to challenge and influence construct, pricing and commercial impacts against the customer and propositions landscape.
• (Digital) Marketing Mindset – Creates and develops new and innovative ways to engage customers increasing awareness, uptake and advocacy.
• Values and Behaviours – Key personal characteristics include positive mindset, challenges the status quo, strong collaboration skills, proactive management, resilience, and comfort with uncertainty.
• Proven track record in talent development, performance management and colleague engagement to drive a ‘thrive’ culture that creates, values and recognises great performance.
• Able to navigate complexity and convey an inspiring vision and purpose through it.
• Strong awareness of the wider business, economic and market environment in which the Group operates.

About working for us
Our focus is to ensure we’re inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms.
We want our people to feel that they belong and can be their best, regardless of background, identity or culture.
We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative.
And it’s why we especially welcome applications from under-represented groups.
We’re disability confident. So if you’d like reasonable adjustments to be made to our recruitment processes, just let us know.

We also offer a wide-ranging benefits package, which includes:

• A generous pension contribution of up to 15%
• An annual bonus award, subject to Group performance
• Share schemes including free shares
• Benefits you can adapt to your lifestyle, such as discounted shopping
• 30 days’ holiday, with bank holidays on top
• A range of wellbeing initiatives and generous parental leave policies

Want to do amazing work, that’s interesting and makes a difference to millions of people? Join our journey!
At Lloyds Banking Group, we’re driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you’ll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you’ll have many opportunities to learn, grow and develop.
We keep your data safe. So, we’ll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks. We’ll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person.
We’re focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference

Please refer the Job description for details