Head of Operations – 12 Month Fixed Term

at  Compass Associates Ltd

QUALIFICATIONS & SKILLS:

• Extensive experience (5+ years) in healthcare management, with at least 3 years in a leadership role.
• Understanding Hospital billing- self funding and Insurance facility fees
• In-depth knowledge of hospital operations, healthcare regulations, and industry best practices.
• Strong financial management and budgeting skills.
• Excellent communication, interpersonal, and leadership skills.
• Problem-solving abilities with a focus on operational efficiency and quality improvement.
• Ability to lead and motivate multidisciplinary teams.
• Strong decision-making capabilities under pressure.

• Operational Management:
• Oversee all day-to-day activities across hospital departments (e.g., clinical, administrative, support services).
• Ensure efficient workflow and high-quality patient care across all outpatient and theatre departments.
• Monitor and optimize the use of hospital resources – utilising space ( 6 consulting rooms, 2 local theatres and 2 GA theatres, staff and equipment.
• Manage hospital budgets, ensuring efficient financial management and cost control in consideration of stock management and procurement.
• Staff Management:
• Supervise hospital department leads and managers.
• Ensure safe and efficient staffing levels and professional development of hospital personnel to identify, grow and retain talent
• Foster a collaborative work environment across hospital and office sites
• Quality & Compliance:
• Ensure compliance with healthcare regulations, safety standards, and accreditation requirements, CQC, BCIR, JCCP, ISCAS, WHO, ICO
• Promote quality improvement initiatives to enhance patient outcomes and operational efficiency.
• Monitor key performance indicators (KPIs) related to patient care and hospital services, with a solutions driven focus for improvement.
• Strategic Planning & Improvement:
• Develop and implement strategic initiatives to improve hospital operations, patient satisfaction, streamline tasks, automation and profitability.
• Lead process improvement projects (implement stock management system) to streamline workflows and reduce waste.
• Address patient care and safety concerns promptly and effectively, collaborating with department heads to ensure a 360 solutions-based approach.
• Visibility of cost by procedure by consultant, working with Sales Director and Commercial Director to drive growth in most profitable service lines while creating a reduction in cost to less profitable lines.
• Patient Care & Satisfaction:
• Work closely with clinical and support staff to enhance the patient experience.
• Resolve patient complaints or concerns and ensure timely resolution.
• Lead initiatives to increase patient satisfaction scores and hospital reputation- external platforms such as Trust Pilot, Google.
• Consultants ( doctors) key stakeholders, contractual workers- drive strong onboarding and retention process in the form of diary utilisation and service user satisfaction.
• Risk Management:
• Identify and mitigate risks related to hospital operations, patient safety, and financial sustainability.
• Ensure appropriate emergency preparedness and disaster response plans are in place.
• Ensure data visibility from cost control to staff efficiency
• Oversee clinical governance.
• Technology & Innovation:
• Oversee the adoption of new healthcare technologies to improve patient care, data management, and operational efficiency- new CRM system upgrade in 2025 Pabau 2
• Ensure the hospital’s information systems are secure, efficient, and support clinical decision-making.