Head of Operations

at  Arbor Education

ABOUT US

At Arbor, we’re on a mission to transform the way schools work for the better.
You’ve probably seen the headlines. Heavy workloads, constant change, admin pressure on teachers and staff at every level… sometimes it feels like this is just part and parcel of school life today. But it doesn’t have to be this way.
We passionately believe that there’s a better way to work. And it starts by giving everyone the right tools and technology for the job.
We’re building a platform and products we believe in - as well as a strong, diverse team of experienced specialists, ex-teachers and Edtech engineers passionate about making a difference to the sector.
Ultimately, we’re here to help make our schools and trusts stress a little less, and focus on what matters most - improving the lives of teachers and outcomes of students everywhere.

ARBOR EDUCATION IS AN EQUAL OPPORTUNITIES ORGANISATION

Our goal is for Arbor to be a workplace which represents, celebrates and supports people from all backgrounds, and which gives them the tools they need to thrive - whatever their ambitions may be so we support and promote diversity and equality, and actively encourage applications from people of all backgrounds.
Refer a friend: Know someone else who would be good for this role? You can refer a friend, family member or colleague, if they are offered a role with Arbor, we will say thank you with a voucher valued up to £200! Simply email: careers@arbor-education.com
Please note: We are unable to provide visa sponsorship at this time

ABOUT THE ROLE

We are looking for an experienced and highly organised Head of Operations to join our Operations team and help us oversee operational activities and ensure that employees have the correct tools to be as productive as possible. The remit and focus of the role is to implement an internal systems roadmap, while working with other senior employees on strategic planning, and ensuring that employees are all aware of operational best practices and implementing new technologies. It’s a broad and exciting role, so we’re looking for someone up for a challenge - if you’re a collaborative and strategic Head of Operations, this is the role for you.

CORE RESPONSIBILITIES

• Define and own internal systems strategy to allow Arbor customers and employees to be served efficiently
• Continually update and improve internal systems and processes
• Be responsible for change projects and work with the Internal Systems PM deliver the technical roadmap
• Design operational policies that align with overall strategy
• Coordinate with the following functions to ensure that the overall Arbor Operations model is delivered effectively:
• RevOps
• MarketingOps
• CustomerOps
• ProductOps
• Ensure compliance with local and international laws (e.g. data protection)
• Oversee the implementation of technology solutions throughout the organisation
• Integrate acquired companies, systems, products and employees into Arbor
• Ensure that all employees have access to and are trained on relevant systems
• Ensure that systems are delivered and run with EBITDA in mind to ensure an efficient organisation
• Help to manage contracts and relations with customers, vendors, partners and other stakeholders
• Mentor and motivate teams to achieve productivity and engagement
• Report on operational performance and suggest improvements
• Involvement in and leadership of cross-organisational projects as required
• Lead on acquisitions to ensure a thorough process, and support operational due diligence, and lead on the integration of newly acquired businesses

The chance to work alongside a team of hard-working, passionate people in a role where you’ll see the impact of your work everyday. We also offer:

• A dedicated wellbeing team who champion initiatives such as mindfulness, lunch n learns, manager training, mental health first aid training and much more!
• 32 days holiday (plus Bank Holidays). This is made up of 25 days annual leave plus 7 extra company wide days given over Easter, Summer & Christmas
• Enhanced maternity and adoption leave (20 weeks full pay) and paternity (6 weeks full pay) pay
• Private Dental Insurance
• 5 free return to work maternity coaching sessions, helping you adapt to this new exciting time of life!
• Access to services such as Calm, Bippit (financial wellbeing coaching) and Health Assured (Employee assistance programme)
• All of our roles champion flexible working and we are happy to discuss what this means to you!
• Social committees that plan team, office and company wide events to bring people together and celebrate success
• Dedicated professional development training budget (CPD courses, upskilling resources, professional memberships etc)
• Volunteer with a charity of your choice for a day each year
• Dog friendly offices