Head of Operations & Customer Service - Sports Travel

at  Destination Sport

THIS IS A HYBRID ROLE BASED IN OUR TEDDINGTON OFFICE, YOU MUST LIVE WITHIN A COMMUTABLE DISTANCE.

As part of Destination Sport Group, Sportsworld specialise in the design & delivery of international travel & hospitality programmes for spectators, governing bodies, sponsors, media & corporations at major international sporting events With over 40 years’ experience of working at prestigious events such as The Olympic Games, FIFA World Cup and The Championships, Wimbledon Sportsworld has earned an international reputation as one of the UK’s leading events management, corporate hospitality, and sponsorship services providers, delivering memorable guest experiences at the world’s most talked about sporting and cultural occasions. https://www.sportsworld.co.uk/
The position is a crucial role accountable for delivering outstanding hospitality events, building strong new and existing relationships and support the growth of the business. The services that we offer include UK and overseas hospitality and tour, event consultancy, bespoke travel events and ancillary services
Sportsworld are looking for a Head of Operations & Customer Service to join our senior leadership team & take responsibility of the day-to-day operations. The key purpose of this role is to provide leadership, direction and support to the Operations Team. Peer to peer relationships will be essential in making this role a success, as will the ability to manage the teams workload, identify pinch points, and allocate assistance where needed.

To be successful within this role, our ideal candidate will:

• Have previous working experience in a similar role within the events, travel, or sports industry
• Have previous experience working in a high-energy, multi-level, project-based environment with emphasis on timelines and delivery
• Demonstrate a proven track record of managing multiple workloads whilst maintain attention to the detail
• Have previous project and event management experience at a senior management level, to include planning and delivering hospitality facilities and overseas programmes
• Have previous team management experience, instilling positivity, enthusiasm and motivation to the team whilst under pressure
• Have excellent knowledge and understanding of tour operating, corporate hospitality and group travel operations
• Have excellent ability to establish rapport with others and ability to build strong interpersonal relationships
• Have outstanding negotiations skills with the ability to grow and develop the relationships with our clients and suppliers
• Be a self-starter with the ability to adapt and multi-task
• Possess outstanding written and verbal communication skills
• Be solutions orientated with a strong work ethic & a can-do attitude
• Possess commercial & financial acumen, with knowledge of risk management, profit & loss and budgets
• Be highly accurate with outstanding attention to detail & the ability to follow complex instructions under tight deadlines
• Demonstrate exceptional communication skills both verbal and written
• Be computer literate with experience focussed on Microsoft Office packages including Excel
• Demonstrable record of business planning, development and strategy execution
• Have the ability to work closely with others at all levels both internally and externally in a highly professional and customer service-oriented manner
• Have flexibility to travel both domestically and internationally for work purpose