Head of Operations

at  Durable

About Durable
Our mission at Durable is to make owning a business easier than having a job.
We envision a world where AI runs your business for you. Anyone with a skill will be able to launch a successful business in minutes. They will be able to focus only on doing their best work, not all the other bullshit that comes with running a business.
AI will be their web designer, their marketing agency, their office admin, and their accountant.
We launched the first AI Website builder (https://durable.co/) (before chatGPT!), and have generated over 5 million sites.
We have a long way to go to accomplish our ambitious vision. We raised a $14m Series A from Spark Capital last year, are generating significant revenue, and are a team of 20.
We’re looking for an experienced exec to help us scale our culture, revenue, and operations.
The Head of Operations is responsible for overseeing and managing the day-to-day operations of Durable. This role works closely with all functional departments to ensure smooth operations, from product development and customer support to go-to-market.

KEY SKILLS REQUIREMENTS INCLUDE:

This role requires strong interpersonal skills, the ability to delegate tasks effectively, and the capacity to inspire and guide team members toward achieving common goals.

• Strong analytical and problem-solving skills to identify and address operational challenges effectively.
• Effective communication with teams, stakeholders, and clients to ensure everyone is on the same page.
• Conveying complex information clearly, actively listening to others, and facilitating open and transparent communication within the organization.
• Leadership, teamwork, conflict resolution, and the ability to build and maintain strong professional relationships.
• Effective interpersonal skills to contribute to a positive work environment and foster collaboration and productivity.

KEY RESPONSIBILITIES INCLUDE:

• Overseeing the delivery of Durable’s products and services to customers, including managing customer relationships and ensuring customer satisfaction.
• Managing the company’s financial performance, including budgeting, forecasting, as well as defining and tracking key performance indicators (KPIs).
• Managing the company’s human resources, including recruiting, hiring, training, and performance management.
• Developing and implementing strategies and processes to improve efficiency and productivity across the organization to ensure continued growth.
• Working closely with the CEO and other senior leaders to develop and implement long-term business plans and strategies.

This role requires strong interpersonal skills, the ability to delegate tasks effectively, and the capacity to inspire and guide team members toward achieving common goals.

• Strong analytical and problem-solving skills to identify and address operational challenges effectively.
• Effective communication with teams, stakeholders, and clients to ensure everyone is on the same page.
• Conveying complex information clearly, actively listening to others, and facilitating open and transparent communication within the organization.
• Leadership, teamwork, conflict resolution, and the ability to build and maintain strong professional relationships.
• Effective interpersonal skills to contribute to a positive work environment and foster collaboration and productivity