Head of Operations (F&B)

at  OLD AIRPORT RD PAU DIAN PTE LTD

ATTACHMENT DESCRIPTION

As the Head of Operations, you will be responsible for overseeing all aspects of our dim sum restaurant operations. You will lead a team of managers and staff to ensure smooth and efficient day-to-day operations, uphold high-quality standards, and drive business growth.

TECHNICAL SKILLS AND COMPETENCIES

1. To oversee the daily operations of all dim sum outlet, ensuring adherence to quality, service, and cleanliness standards and develop and implement operational policies, procedures, and protocols to optimize efficiency and productivity.
2. To lead and manage the sales team to achieve sales targets and revenue goals.
3. Manage inventory levels and procurement processes to ensure adequate stock levels of ingredients, supplies, and equipment. Establish relationships with suppliers and negotiate favorable terms to optimize cost-efficiency.
4. To ensure that customer satisfaction remains a top priority by addressing feedback, resolving complaints, and implementing improvements to enhance the dining experience and develop initiatives to attract new customers and retain existing ones, such as promotional events and loyalty programs.
5. To ensure compliance with health and safety regulations, sanitation standards, and other legal requirements and implement policies and procedures to promote a safe and healthy work environment for employees and customers.

Individual to be involved in:

• Collaborate with executives and stakeholders to understand the requirements and objectives for the business moving forward.
• Develop, implement and manage department KPI’s.
• Ensure that team members are aware of the targets and objectives and perform regular reviews to ensure actual achievement.
• Liaise with the HR department to hire and train new sales associates.
• Brainstorm and develop new marketing initiatives for the business.
• Provide detailed sales reports to executives and stakeholders on the progress and forecasts for various periods throughout the year.
• Manage the marketing budget and justify expenditure where required.
• Develop new sales initiatives, liaise with clients and build strong pipelines for the sales team to work on.
• Ensure that all team members are performing with high productivity rates.
• Analyze and interpret data obtained on performances and productivity within the department.