Head of Operations

at  GPS Healthcare

Duties Lead and ensure the achievement of key performance indicators (operational, contractual and quality) for the service. Direct line management and mentoring of the Operations Manager, PCN Projects Manager & Contracts Manager. Actively support the development and facilitate the implementation of audit programmes designed to enhance patient care and pathways across the practice. Review and process data in relation to patient flow, service access capacity and demand, in order to support pathway development.
Influence strategy and service delivery internally and support the further development of the PCN. To provide the highest quality strategic and operational leadership. The postholder is expected to have significant experience of the core elements of management practice including budget oversight within area of responsibility, performance, and quality improvement and both line management and supervision of staff. Gather, analyse and report essential service performance information to the COO/Board & Senior Management Team.
Ensure the Operations Team delivers the most cost-effective resources to deliver services at the required levels of performance, safety and quality. Work with the Human Resource Department and the Finance Department to improve and maintain processes and systems for workforce demand & capacity planning within the Operations Team. Work with Senior Management Team colleagues to promote a culture based on shared values, mutual respect and the care and Health & Wellbeing of our staff and patients. Experience Significant experience of leading large operational teams.
Operational Expertise: Extensive senior operational experience of managing multi-site operations. Resilient, with the ability to work well under pressure within a fast-paced environment. Proven background of building positive rapport with a diverse range of colleagues and patients. Significant experience of delivering against local / contractual targets.
In depth knowledge of operational processes to include performance management / delivery of change etc. Experience in delivering service improvement

Please refer the Job description for details