Head of Operations

at  Jakes Gerwel Fellowship

EDUCATION:

• Honours Degree / NQF level 8 in Business Administration, Economics, Operations Management, Process Engineering or related field Essential
• Master’s degree / NQF level 9 in Business Administration, Economics, Operations Management, Process Engineering or related field is advantageous

EXPERIENCE:

• 10 years of experience in Operations, with at least 5-7 years in a senior role
• Proven consulting and advisory experience in Business Process, Process Transformation, Process Optimization as well as Operational Execution experience in Project Management
• Leadership experience leading initiatives

• Supervising and Overseeing experience in Monitoring and Evaluations

  Skills:

• Excellent analytical and problem-solving skills.

• Complex written proposals and presentations skills, aimed at setting or changing strategy for a business unit or an external client as well as Communication around escalated or difficult queries with customers or clients
• Negotiation skills with customers or suppliers over price, contracts or services
• Relationship building and managing with relevant internal and external stakeholders
• Process Management
• Proficiency Microsoft Office Suite.

PURPOSE OF ROLE

The Head of Operations within JGF leads a variety of subordinate roles with a view to supporting the Design, Implementation, Partnerships and Advocacy divisions. The role will develop, maintain and oversee the implementation of JGF’s operations policies, frameworks and standards and oversee daily organization operations, manage multiple teams toward maximum productivity and operational efficiency while working in close collaboration with the CEO, Head of Programme Implementation and Head of Strategy and Programme Development in setting and driving our organizational vision into operational plans.