Head of Operations

at  Relay Technologies

COMPANY MISSION

In the future, almost everything we consume will simply materialise on our doorsteps – what we call “e-commerce” today will simply be “commerce” tomorrow. But if we continue on today’s trajectory, the growth of e-commerce risks damaging the environment, alienating our communities, and straining the bottom-line for small businesses.
Relay is an e-commerce-native logistics network. We are built from the ground up for environmental, social, and economic sustainability. By building from the ground up we are able to entirely rethink both the middle and last mile enabling us to reduce the number of miles driven to deliver each parcel, lower carbon emissions, and lower costs, all while channelling funds to community members.
At the same time, we’re fixing the last broken aspect of e-commerce for consumers: delivery. As shoppers, we should have complete control over when and how we receive our purchases, and we should be able to return unwanted items as easily as we ordered them. That’s why whenever you buy from a merchant powered by Relay, you’ll be able to reschedule your delivery at any time. And if you don’t like what you ordered, at the tap of a button we’ll send someone to pick it up.
To orchestrate this complex ballet, Relay relies on a wide range of technologies, from advanced routing and planning to sophisticated user experiences that guide our team members on the ground.

WE ARE LOOKING FOR CANDIDATES WHO HAVE

• 10+ years experience in strategic operations, commercial or related fields, with at least 5 years in a managerial position
• Proven team leader able to build and scale high-performing teams
• Strategic thinker with a demonstrated ability to grow and scale networks or multi-location operations
• Excellent relationship-building skills with experience managing external partnerships
• Data-driven with the ability to establish KPIs and metrics to track progress and performance, ensuring accountability and transparency
• Ability to thrive in a fast-paced, dynamic environment with a hands-on approach to problem-solving
• Experience in the logistics and parcel delivery industry is a plus
  The qualifications and experiences above act as a loose guide to what we’re looking for. We’d still love to hear from you if you have more or less experience, so long as the core skills can be demonstrated.

ABOUT THE ROLE

We are looking for a Head of Operations – Pitstops who will be responsible for overseeing and expanding the Relay pitstops (Pick-Up Drop-Off) network, ensuring operational excellence, partner satisfaction, and sustained growth. You will lead a team to manage day-to-day operations while developing strategic initiatives that enhance the efficiency, coverage and experience of our pitstop network. This role demands a strong leader with excellent strategic operations, stakeholder management and problem-solving skills, proven experience leading and managing high-performing teams, and a passion for driving innovation in the delivery space.