Job role: Head of Operations
Location: Scotland
Salary: Competitive salary and benefits package
Hours: Monday to Friday 9am-5pm (35 hours per week)

THE JOB ROLE

As Head of Operations for Scotland your role will include:

• Setting the strategy for growth and commercial direction for your region.
• Leading and developing a regional team of property managers to deliver a high-quality property management service underpinned by core values and objectives.
• Meeting and liaising with clients and customers to ensure that we continue to exceed their expectations and deliver excellent customer service consistently.
• Working with the business development team to develop bids for new business and product development.
• Accountable for embedding new systems and processes, ensuring we continue to lead with technology across FirstPort.

This role reports to the Operations Director.

KEY SKILLS/ EXPERIENCE REQUIRED FOR THIS ROLE:

• Has led large, geographically dispersed operational teams to deliver a high-quality service and standards-led operation.
• Experienced in liaising with clients and customers, leading meetings.
• Strong commercial acumen: has preferably had P&L responsibility, is able to use data and insights to make decisions.
• Able to build and provide leadership to a large team, developing future leaders.
• Confident, articulate communicator – both orally and in writing; able to build relationships with all employees, from site-based colleagues to directors.
• Able to identify process inefficiencies and drive cultural and process improvement programmes.
• Experience in or an understanding of the property market.