Head of Operations

at  Sigma Connected Group

SIGMA FAMILY

At Sigma, we stand out and have now been acknowledged 2 years in a row by the Sunday Times as one of the Best Places to Work - voted by our people.
Our core mission is to #ImproveEverythingAlways, with a strong focus on our people. That’s why we are seeking exceptional individuals to join us and represent our clients, delivering top-tier customer service across various industries.

REQUIREMENTS:

• You have 2 years of BPO experience within an international BPO environment (Essential)
• You have 5-7 years of Management experience working in a Utilities/Collections environment
• You have a Matric (Grade 12) or equivalent qualification
• You have strong communication (verbal, written, presentation) skills
• You have intermediate skills working on Microsoft Office programs (Word, Excel, Outlook)
• You can understand data sets through regular reporting
• You have solid technical knowledge with the ability to understand various divisions within Operations.
• You have great attention to detail and time management ability
• You are excellent when working in pressured environments
• You can comprehend a great understanding of business ethics and values

Please refer the Job description for details