Head of Operations

at  Urban Jungle Services

ABOUT US

Urban Jungle is here to change the insurance industry for good.
We’re one of the fastest-growing businesses in the UK, and we’re taking on one of the biggest and most widely used categories in the world. Urban Jungle puts the customer at the heart of everything it does, uses the latest technology to make insurance simple, fair and affordable, and helps us give our customers much more confidence in their financial futures.
All of this has meant we’ve already been able to help more than 200,000 customers get better insurance and become one of the top-rated home insurance providers in the UK, rated Excellent on Trustpilot from over 10,000 reviews. We’ve raised over £43m in funding to date to help us with our mission.
We also have a huge focus on people and our planet. We’ve recently placed 1st in Tempo’s 2024 award for best startup to work for, and came top 10 in the Deloitte Fast50. We’re also proud to be a certified B-Corp, and a Carbon Neutral company.
And the best bit? This is just the beginning.

YOU’VE READ THIS FAR! HERE’S WHAT WE NEED FROM YOU:

• At least 4+ years of experience in support operations management, ideally in customer-facing roles within fast-growing businesses.
• You’ve successfully led and developed high-performing teams in B2C environments.
• You can think strategically while also getting stuck into the details. You’re comfortable working in a fast-paced, high-growth environment.
• You can work across all levels of the business, from team members to senior leadership, and communicate effectively.
• You’re skilled at handling complex customer issues and have experience in regulated environments.
• You’re familiar with customer support tools like Zendesk and know how to set up and optimise them for success.
  These requirements are a guide as to what we’re looking for, but if you don’t have all of the skills listed above, that’s okay! Please don’t let that hold you back from applying if the role excites you.

We’re looking for an exceptional Head of Operations to join our team and play a key role in driving our business forward.
This is a hands-on role where you’ll be involved in everything from process optimisation to team development. You’ll be responsible for ensuring our day-to-day operations run smoothly, while driving efficiency and exceptional customer experiences as we scale. You’ll also have the chance to lead a talented team, streamline processes, and make impactful decisions that will shape the way we operate as a company.
As Head of Operations, you’ll work closely with our Operations Director, Devisha, as well as getting lots of exposure to our senior team, who have previously led some of the world’s fastest growing businesses, as part of playing a pivotal role in our Operations team.